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Gurgaon

    Technical Support Engineer - Gurgaon/Gurugram, India - Yo HR Consultancy

    Yo HR Consultancy
    Yo HR Consultancy Gurgaon/Gurugram, India

    1 week ago

    Default job background
    permanent Technology / Internet
    Description

    Job Description:

    Title: Technical Support Engineer

    Experience: 3 to 7 years

    Location: Gurugram

    Role And Responsibilities:


    • Talk and write about ConnectMaster to customers and partners
    • Hold remote sessions and web meetings with customers and partners independently
    • Organized and customerfocused with the ability to work both independently and in a team
    • Active listening to understand customer problems and requirements
    • Document issues and solutions clearly for future reference and knowledge sharing
    • Create customer facing HelpCenter articles
    • Report bugs and user stories to the core development team
    • Participate in defect fixes
    • Provide guidance to technical writers on product documentation optimization
    • Debug unexpected behavior, fix small bugs, and assist support agents without coding skills
    • Build reports and gain expertise in telecommunications to interact with Enterprise customers and partners professionally
    • Proficient in troubleshooting and debugging technical issues
    • Ability to work independently and in a team environment
    • Experienced in implementing features in .NET / WinForm / C# / DevExpress etc.
    • Optimization of Oracle PL/SQL database queries
    • Experience with Oracle Spatial Database
    • Experienced in implementing and integrating Web Services APIs for both REST & SOAP
    • Experience with desktop software on older technology stacks
    • Motivated to work with Connect Master, which is a desktop software on a rather old and given technology stack
    • Willingness to learn and adapt to new technologies
    )
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