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Gurgaon

    Technical Support Engineer - Gurgaon/Gurugram, India - SPN Globe

    SPN Globe
    SPN Globe Gurgaon/Gurugram, India

    1 day ago

    Default job background
    permanent Technology / Internet
    Description

    Job description :

    Key Responsibilities :

    • Talk and write about ConnectMaster to customers and partners
    • Hold remote sessions and web meetings with customers and partners independently
    • Organized and customer-focused with the ability to work both independently and in a team
    • Active listening to understand customer problems and requirements
    • Document issues and solutions clearly for future reference and knowledge sharing
    • Create customer facing HelpCenter articles
    • Report bugs and user stories to the core development team
    • Participate in defect fixes
    • Provide guidance to technical writers on product documentation optimization
    • Debug unexpected behavior, fix small bugs, and assist support agents without coding skills
    • Build reports and gain expertise in telecommunications to interact with Enterprise customers and partners :
      • Required Exp 3-6 years
      • Strong communication skills in English
      • Proficient in troubleshooting and debugging technical issues
      • Ability to work independently and in a team environment
      • Experienced in implementing features in .NET / WinForm / C# / DevExpress etc.
      • Optimization of Oracle PL/SQL database queries
      • Experience with Oracle Spatial Database
      • Experienced in implementing and integrating Web Services APIs for both REST & SOAP
      • Experience with desktop software on older technology stacks
      • Motivated to work with ConnecMaster, which is a desktop software on a rather old and given technology stack
      • Willingness to learn and adapt to new technologies
      • Telecommunication software experience
      )
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