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    Junior Executive - Kolkata, India - Durafit

    Durafit
    Durafit Kolkata, India

    1 day ago

    Default job background
    Description

    Job description:
    Junior Executive - Customer Care

    Roles and Responsibilities


    • Manage Inbound /Outbound calls
    • Managing a team of representatives offering customer support
    • Resolving customer complaints brought to your attention
    • Over-seeing the customer service process
    • Monitoring the work of individual representatives and of the team
    • Possessing excellent product knowledge to enhance customer support
    • Maintaining a pleasant working environment for your team
    • Planning the training and standardization of service
    • Maintaining a positive, empathetic, and professional attitude toward customers at all
    times.

    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support
    Qualification
    Qualifications - Any degree

    Requirements

    Skills for Success:


    • Excellent Communication
    • Should be fluent in English, Hindi and Bengali.
    • Good in Handling customer queries

    Benefits

    Perks and Benefits

    Performance based variable pay
    Employee friendly environment
    Monthly employee engagement
    Annual vacation

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