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    Associate Manager - Bengaluru, India - Standard Chartered Bank

    Standard Chartered Bank
    Standard Chartered Bank Bengaluru, India

    6 days ago

    Standard Chartered Bank background
    Full time
    Description

    Role Responsibilities

  • To monitor the day-to-day processing & customer service activities related to CPC with the primary purpose of meeting service standards.
  • To resolve customer queries/complaints, service-related issues.
  • To ensure compliance of all internal procedures, operational controls and regulatory requirements.
  • To ensure strict compliance of internal procedures in line with the standards laid down as per DOI.

    • Key responsibilities

  • To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards
  • Responsible for monitoring operational & customer service-related activities of the CPC.
  • Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.
  • Monitoring, timely reporting to Manager, and taking corrective action of irregular items to facilitate early resolution.
  • Comply with internal operating procedures & Key Control Standards
  • To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards
  • Perform relief function for Officer, Customer Service / Assistant Manager as per requirements.
  • Assist Managers/ Assistant Managers in monitoring all transactions to ensure obligations/payments duly met.
  • Ensure compliance of all policies and procedures issued in relation to money laundering prevention.
  • Ensure strict compliance of Group Sanctions Procedures.
  • Ensure strict implementation of Group Policies on KYC, Group Code of Conduct
  • Ensure timely archival of documents and ensure maintenance of records as per the Group policy.
  • Ensure no operating losses.
  • Escalate issues on timely basis to Unit Managers.
  • To act in complete compliance with the Bank's Data confidentiality policy at all times which also governs sending of data to external parties over email.
  • To assist Unit Head, Trade services in completion of any projects as assigned from time to time.

    • Healthy and Safety

  • Responsible for the health and safety aspects at the workplace.
  • Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
  • Co-operate with Management to support and promote Health and safety in the workplace;
  • Ensure that team members are adequately trained and supervised to perform their tasks in a safe manner.
  • Ensure that own actions do not put others at risk;
  • Work in a healthy and safe manner;
  • Encourage others to work in a healthy and safe manner;
  • Report all accidents and incidents; and
  • Bring to the attention of the management any hazard in the workplace

    • Contributes to

  • Achievement of maximum productivity of the team
  • Maintenance of the bank's reputation as an expert Trade services/ bank
  • Achievement of the overall division's productivity goals

    • Our Ideal Candidate

  • Min Graduate with 5-6 years of Experience in Trade Operations. Handling of Trade Products will be an added advantage. Post-Graduate will be preferred.

    • Role Specific Technical Competencies

  • Trade Products knowledge
  • Client Management skill
  • Inter-personal skill
  • Problem Solving
  • Stakeholder management
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