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    Service Manager - Pune, India - HSBC

    HSBC
    HSBC Pune, India

    6 days ago

    HSBC background
    Permanent - Full time
    Description

    Some careers shine brighter than others.

    If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

    HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

    We are currently seeking an experienced professional to join our team in the role of Project Manager.

    In this role, you will:

  • The job holder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
  • The job holder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance and Controls departments about business initiatives at the earliest opportunity.
  • Demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
  • The [Service Manager] will work as part of a Managed Services Team to ensure a large multinational Service Provider contract is effectively managed and governed in line with HSBC's FIM's
  • Supports the [Contract and Commercial Lead and Service Management Lead] in managing the contractual agreement with the selected outsource partner and remains financially viable.
  • Works with the [Service Management Lead] to ensure operational integrity is effectively managed and that performance standard and the service delivered meets HSBC/customer requirements
  • Works with the [Programme Director and Head of Managed Services] to deliver Management and project/programme level reporting.
    • Requirements

    To be successful in this role, you should meet the following requirements-

  • Experienced in auditing/reviewing control evidence
  • Knowledge and practical understanding of HSBC Operational Risk and policies
  • Ability to quickly understand and evaluate information and respond accordingly.
  • Effective internal and external stakeholder management.
  • Committed and enthusiastic in an ever changing internal and external operational environment
  • Confident and able to communicate effectively at all levels of engagement within HSBC and with external Service Providers
  • Excellent planning and organisational skills including the creation of action plans and tracking mechanisms
  • Proven abilities in building relationships, relationship management and influencing across functional teams
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