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    Assistant Manager - chennai, India - IBIS

    IBIS
    IBIS chennai, India

    3 weeks ago

    Default job background
    Full time
    Description
    Job Description

    Job Description

    Department : Food & Beverage Service

    Designation : Assistant Manager- Guest Services

    Reports To : Director Guest Services

    Prime Function:

    • Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
    • Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Pune to ensure maximum cooperation, productivity, and guest service.
    • Monitor and supervise service flow in the assigned outlet.
    • Any matter which may affect the interests of hotel should be brought to the attention of the Management.

    Key Responsibilities:

    Food & Beverage Planning

    • Assist the F&B Manager to plan & execute the operations of the assigned outlet.
    • Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet.

    People Management

    • Ensure that the team has been trained for all safety provisions.
    • Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork.
    • Achieve guest satisfaction and organizational profitability through effective utilization of all resources.

    Financial Management

    • Prepare and work on the annual budget for the assigned outlet and ensure to give proper monthly follow up to the F&B Manager
    • Ensure that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing.

    Operational Management

    • Assist the F&B Manager in sales promotion by organizing events and food festivals for the assigned outlet.
    • Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet.
    • Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law.
    • Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization's policy.
    • Ensure that the team adheres to the company's uniform and hygiene standards.
    • Ensure that quality is maintained in all aspects of the work and as per the standards.
    • Ensure to continuously delight the customers by offering trend setting and innovative products and services.

    Handle additional responsibilities as and when delegated by Management

    Array
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