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Thiruvananthapuram

    Front office Duty Manager - Kerala, India - Marg Hospitality Pvt Ltd

    Marg Hospitality Pvt Ltd
    Marg Hospitality Pvt Ltd Kerala, India

    4 days ago

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    Description

    Location: Outside Kerala

    Responsibilities:

  • Schedule the front office staffs and supervises workload during shifts.
  • Maintains the master key control.
  • Verifies that accurate room status information is maintained and is properly communicated.
  • Quickly resolves guest problems with efficiency and courtesy
  • Evaluates the job performances of the front office employees
  • Maintains a healthy work relationship and ongoing communications with all departments
  • Receives information from the previous shift manager and passes on pertinent details to the incoming manager.
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift and enforces all cash-handling, check-cashing, and credit policies.
  • Ensures the wearing of proper uniform at all times and requires all front office employees to wear proper uniforms at all times.
  • Review Front office log book and Guest feedback forms on a daily basis and maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Upholds the hotel's commitment to hospitality.

    • Essentials: You need to have a well-developed communication and customer relations skills and should be highly organized, result oriented carrying the ability to work well under pressure.

    Education: Graduates bachelor degree and/or Diploma in Hospitality Management or other related fields. Computer Knowledge and experience in IDS software along with MS Office Program.

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