- Develop a keen understanding of business, and build strong relationships with key stakeholders.
- Ability to solve complex, unstructured business problems within constrained timelines.
- Ability to identify problems and areas for improvement and recommend long-term strategic solutions across various business functions
- Enable data and insights based decision-making, and present high-quality analysis and recommendations.
- Manage stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.
- Continue pushing stakeholders to think big in developing or re-designing processes and systems that can create transformational business impact.
- Stay current with industry trends and best practices, and identify opportunities for innovation and improvement.
- 12+ years of similar work experience or in Management Consulting
- MBA from a top-tier college; or bachelor's degree from a top-tier university with relevant work experience
- Strong research and data analytics background with the ability to quickly find insights to drive business outcome
- Proven experience in team collaboration and acting as a liaison between various departments and stakeholders
- Proven ability to lead and manage complex initiatives from ideation to execution with multiple stakeholders successfully
- Solutions-oriented and proven ability to multi-task across multiple high-priority and time-sensitive projects and stakeholders
- Ability to deliver clear, concise, and reliable reporting on all activities to key stakeholders.
- Positive attitude, self-starter, and high emotional intelligence (EQ)
- 5+ years of experience as a people leader and program manager
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Senior Manager - Chennai, India - Freshworks
Description
Job DescriptionJob Summary
The Director - Strategic Initiatives role is part of Revenue Operations and requires you to work closely with the Senior leadership, to drive cross-functional projects initiated by CRO and VP GTM Operations. It requires you to collaborate with multiple teams, solve complex business critical problems and manage organisation-wide initiatives. Candidates having similar experience focussed on problem-solving and excellent interpersonal skills will be a great fit.
Additionally, you will be leading a team of skilled revenue operations analysts. The ideal candidate is highly driven, analytical, organised, and with domain expertise in SaaS operations.
Key Responsibilities
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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