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    Sr. Executive - Gurugram, India - ixigo

    ixigo
    ixigo Gurugram, India

    2 days ago

    Default job background
    Description

    Roles & Responsibilities:

    • Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.
    • Calling customers as per the SOP to share any important information or to collect payment for fare differences.
    • Collaborating with tech and product teams to raise recurring issues and follow up for fixes.
    • Utilizing booking platforms & GDS to enter customer information, search for selected flights, reserve seats, issue & reissue tickets.
    • Verifying passenger details, flight itineraries and payment information to ensure accuracy.
    • Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process.

    Qualifications:

    • Excellent knowledge of airline portals, GDS & CRMs
    • Demonstrate expert-level proficiency in operating the Galileo GDS platform.
    • Exceptional customer service and communication skills.
    • Must be flexible to work over weekends & in rotational shifts.
    • Strong understanding of fare rules, ticketing processes and travel regulations..
    • High energy and drive to work in a start-up environment.
    • Ability to multitask and handle multiple client inquiries simultaneously.
    • Excellent Team Player
    • 2+ years of relevant experience
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