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    Technical Support Representative - bangalore, India - Eagle Eye Networks

    Eagle Eye Networks
    Eagle Eye Networks bangalore, India

    6 days ago

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    Description

    About Us

    Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Learn more at .

    Responsibilities

  • Answering phone calls and taking care of incoming tickets, emails and chats
  • Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction
  • Providing technical support assistance for the Inside Sales team channel partners
  • Reporting, escalating and keeping track of the activity in our service desk software Zoho Desk.

    • Experience

  • 2 +yrs of relevant experience
  • Experience within Technical Support, Networking and Linux based environment is a must.
  • Good verbal/written communication skills
  • Solid knowledge of IP network architecture
  • Ticket Management skills
  • Demonstrable experience in providing technical support for technical products/services

    • Sound Exciting? Join us Submit your resume at

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