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    Customer Delight Executive/Officer - Ghaziabad, India - Synergy Resource Solutions

    Synergy Resource Solutions
    Synergy Resource Solutions Ghaziabad, India

    2 days ago

    Synergy Resource Solutions background
    Full time
    Description

    Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.

    Our client is a is a world leader in cord blood banking. Our client in India is the only cord blood bank in the country that is actively involved in both Private & Public cord blood banking, clinical trials & Therapeutics Application.

    Job Position Customer Delight Executive/Officer

    Experience: 0 - 2 Years

    Department: Sales

    Qualification - Graduate

    CTC Best in industry

    Location Gurgaon Sec 82

    Gender Females only

    Job Timings 9am to 6pm

    Working days 6 days (Monday to Saturday)

    Job description

    Functional Skills and Capabilities

    • Behavioural
    • Good Communication skills-(English mandatory)
    • Excellent Interpersonal skill
    • Positive Attitude

    Functional

    • Good knowledge about Stemcell Banking
    • Well acquainted with hospital policies/protocols

    Key Responsibilities

    • To explore the possibilities of having hospital / clinic/ gynaecologist tie-ups.
    • To meet and discuss with Gynaecologists on latest stem cell development.
    • Generating leads through hospital/clinics.
    • Giving presentation to the expecting parents.
    • Responsible for opening counselling sessions.
    • Responsible for enrolments and payment collections.
    • Ensuring to place the marketing material at the clinic.
    • Conduct and participate in the hospital activities like ANC and Baby Shower.
    • Ensuring completion of client enrolment, payment collection, client agreement signing, generating SAR and ensuring smooth sample collection and dispatch to the lab.
    • Responsible for good conversation from lead to presentation (30%) and from presentation to enrolment (50%).
    • Updating leads/presentations/enrolments in the system on a daily basis.
    • To ensure that there is no missed collection or cancellation of enrolment or any complaints by the clients
    • To do regular follow-ups for the prospects.
    • Responsible for getting Google reviews and client & doctor testimonials.
    • To qualify for the special incentives and the contest rolled by the company.
    • Ensuring to follow the company protocols and systems.
    • Reporting to Regional Sales Manager or Territory Manager or respective ASM or General Manager.

    Benefits

    • Mediclaim
    • PF and gratuity

    If interested, please send updated resume at

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