Jobs
>
Bengaluru

    Product Manager Virtual Agent - Bengaluru, India - Kenvue

    Kenvue
    Kenvue Bengaluru, India

    Found in: Appcast Linkedin IN C2 - 15 hours ago

    Default job background
    Retail
    Description

    Product Manager Virtual Agent

    Responsibilities:

    • Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.
    • Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the technology service desk
    • Possess an in-depth and broad understanding of industry standards and aligns roadmap for support teams to them
    • Manages the release management of any technologies with vendors
    • Drives innovation into the support processes and teams through experimentation with new technologies and a roadmap to move into production
    • Participate in industry best practices, vendor reviews, and lessons learned to bring innovation to the Kenvue end user experience

    Qualifications:

    Required:

    • B.A / B.S degree, preferably in Science, Technology, Engineering or Math (STEM).
    • Minimum of 8 years of relevant technology experience.
    • Strong analytical skills and demonstrated experience driving operational improvements.
    • In depth experience with ServiceNow.
    • Experience achieving reductions in support cost/demand through deployment of chatbot solutions.
    • Experience in developing and managing operational service improvement efforts.
    • Excellent stakeholder management skills.
    • Customer and Employee Experience oriented.

    Preferred:

    • Experience working in large and / or global organizations.
    • Prior experience in IT End User Services / Client Services.
    • Experience utilizing generative AI in chatbot and/or service desk use cases.
  • Quantiphi

    Senior Business Analyst

    Found in: Talent IN 2A C2 - 5 days ago

    Quantiphi Bengaluru, India

    Role: Business Analyst - Conversation Designer (Delivery) · Work Location: India (Mumbai, Bangalore) · Experience: 3 to 8 years · As part of the core delivery team of Quantiphi, the Conversation Designer will be responsible for designing the user experience of a virtual agent. Yo ...

  • Quantiphi

    Senior Business Analyst

    Found in: Talent IN 2A C2 - 15 hours ago

    Quantiphi Bengaluru, India

    Role: Senior Business Analyst - Conversation Designer (Delivery) · Work Location: Mumbai/Bangalore (Hybrid) · Experience: 3 to 7 years · As part of the core delivery team of Quantiphi, the Conversation Designer will be responsible for designing the user experience of a virtual a ...

  • Sapiens

    Senior Network Engineer

    Found in: Appcast Linkedin IN C2 - 15 hours ago

    Sapiens Bengaluru, India

    Location: Bangalore · About Us:- · Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and b ...

  • LTIMindtree

    Hiring Servicenow ITSM Architects

    Found in: Appcast Linkedin IN C2 - 15 hours ago

    LTIMindtree Bengaluru, India

    Greeting form LTIMindtree · We are hiring ServiceNow ITSM Architects · Location: Across LTIMindtree Pan India locati · onExperience: 8 to 15y · rsSkills: ServiceNow ITSM Architec · tsEmail ID- Rasika..c · om · 8+ Experience on developing applications on ServiceNow platf · ormEx ...

  • Capgemini

    Associate

    Found in: Talent IN 2A C2 - 4 days ago

    Capgemini Bengaluru, India

    The ideal candidate for this position will help us identify new investment opportunities and monitor our existing portfolio companies. To assist with these efforts, you will conduct financial analyses, develop financial models, and conduct industry and market research. · Respons ...

  • Kenvue

    Lead Engineer

    Found in: Appcast Linkedin IN C2 - 15 hours ago

    Kenvue Bengaluru, India

    Position Title: Staff Windows Engineer · Johnson & Johnson is currently recruiting a Windows Engineer to support the Consumer Health Business. The position can be located globally. · At Kenvue, we believe there is extraordinary power in everyday care. Built on over a century of h ...

  • LTIMindtree

    Hiring - ServiceNow Developer - Custom App

    Found in: Talent IN 2A C2 - 15 hours ago

    LTIMindtree Bengaluru, India

    Greetings from LTIMindtree · We are Hiring ServiceNow Custom App Developer · Location - Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, Coimbatore · Experience - 5 + years · PFB JD for your reference · • Minimum 5 years working experience with ServiceNow platform as a Devel ...

  • Capgemini

    TSM Backup IBM Spectrum Protect

    Found in: Appcast Linkedin IN C2 - 15 hours ago

    Capgemini Bengaluru, India Permanent

    Job Description · End to end to support of TSM IBM Spectrum Protect infrastructure · TSM Server Management Client Management Registration · Installation configuring client parameters associating to schedules and scheduler service configuring Tape Management check in check out Aud ...

  • CGI

    Microsoft Power Platform Developer

    Found in: Talent IN 2A C2 - 14 hours ago

    CGI Bengaluru, India

    Job Title : Microsoft Power Platform Developer - Application Modernization · Qualifying Criteria : · - 4 to 10 years of experience in Proficiency in Develop Power Apps solutions (Enabling stakeholders to leverage Microsoft 365 offerings and specializing in Microsoft Power Platfo ...

  • Appmocx

    Power Platform Developer

    Found in: Talent IN 2A C2 - 1 day ago

    Appmocx Bangalore, India permanent

    Expr : 3 years · Location : Bangalore · Notice period : Immediate joiners · Power Platform Maintenance Specialist · The Power Platform Maintenance Specialist is primarily responsible for the maintenance of the Microsoft Power Platform including Power Apps, Power Automate, Power B ...

  • Notus

    Power Platform Administrator

    Found in: Talent IN 2A C2 - 1 day ago

    Notus Bengaluru, India

    Job Description : · Administer and manage the Microsoft Power Platform, including Power Apps, Power Automate and Power Virtual Agents. · - Configure and maintain environments, environment security, connectors and data loss prevention policies within the Power Platform. · - Monito ...

  • Spirent Communications

    Senior DevOps Engineer

    Found in: Appcast Linkedin IN C2 - 15 hours ago

    Spirent Communications Bengaluru, India

    Job Overview Summary: · Spirent is seeking an experienced Senior DevOps Engineer to take a lead role in Spirent's VisionWorks development team. The ideal candidate is a highly talented and accomplished software professional who enjoys collaborating with other engineers and produc ...

  • Quantiphi

    Conversational Bot Engineer

    Found in: Talent IN 2A C2 - 15 hours ago

    Quantiphi Bengaluru, India

    Job Description · Role: Conversation Bot Engineer · Work location: Mumbai & Bangalore · Responsible for developing, enhancing capabilities, modifying and/or maintaining chatbot applications in the Global Markets environment. Conversation Bot Engineers design, code, test, debug an ...

  • Kenvue

    Senior Engineer

    Found in: Appcast Linkedin IN C2 - 15 hours ago

    Kenvue Bengaluru, India

    Position Title: Senior Windows Engineer · Job Description: · Kenvue is currently recruiting a Windows Engineer to support the Consumer Health Business. The position is located at the Global Capability Center in Bangalore India · At Kenvue, we believe there is extraordinary power ...

  • Vbeyond

    Microsoft BoT Framework Engineer

    Found in: Talent IN 2A C2 - 18 hours ago

    Vbeyond Bangalore, India permanent

    Experience : 12 to 16 years · Location : Bangalore · Educational Qualification : · Must have : BE/BTech/MCA · Good to have : ME/MTech · Must have Skills : Microsoft BOT Framework, · Job Requirements : · Key Responsibilities : · A. Work closely with the client teams to define a ...

  • Connexions - Startup Hiring Specialists

    Senior Manager –

    Found in: Appcast Linkedin IN C2 - 1 day ago

    Connexions - Startup Hiring Specialists Bengaluru, India

    Senior Manager – (Agent Acquisition)-Telesales -NBFC · Should have prior experience handling a team of 30+ tele Sales/Acquisition team along with 2-3 Team leaders, Experience in any Banks, Fin-tech, NBFC. · Experience: Minimum 7+ years' experience in the relevant industry · Budge ...

  • Kenvue

    Lead Engineer-Windows

    Found in: Talent500 IN C2 - 1 day ago

    Kenvue Bengaluru, India

    KENVUE GCC, Bengaluru · Position Title: Lead Engineer · Kenvue is currently recruiting a Windows Engineer to support the Consumer Health Business. The position can be located globally. · At Kenvue, we believe there is extraordinary power in everyday care. Built on over a century ...

  • Quantiphi

    Senior Chatbot Developer

    Found in: Appcast Linkedin IN C2 - 15 hours ago

    Quantiphi Bengaluru, India

    Role: Conversation Bot Engineer · Work location: Mumbai/Bangalore/Trivandrum · Responsible for developing, enhancing capabilities, modifying and/or maintaining chatbot applications in the Global Markets environment. Conversation Bot Engineers design, code, test, debug and documen ...

  • Yo HR Consultancy

    Security Operations Engineer

    Found in: Talent IN 2A C2 - 18 hours ago

    Yo HR Consultancy Hyderabad/Bangalore, India permanent

    Responsibilities : · 1. AWS Services Knowledge: In-depth understanding of various AWS security services such as AWS Identity and Access Management (IAM), AWS Key Management Service (KMS), AWS CloudTrail, AWS Configuration, Amazon Guard Duty, AWS WAF (Web Application Firewall), et ...

  • truebluehrconsultants

    Senior Power Platform Development Architect

    Found in: Talent IN 2A C2 - 1 day ago

    truebluehrconsultants Bangalore, India permanent

    JOB DESCRIPTION: · Sr Power Platform Development Architect (Power Apps) · The key Expectations : · - Working experience in building Office 365 solutions including Power Apps (Canvas App, Model driven App), Power Automate (Flow), Power BI, Dynamics 365, Power virtual agent (PVA). ...