Jobs

    Support Engineer - india, India - Kran Consulting Pvt. Ltd

    Kran Consulting Pvt. Ltd
    Kran Consulting Pvt. Ltd india, India

    1 week ago

    Default job background
    Description

    Looking for smart and driven candidates who will be responsible to help resolve our customers' technical issues by acting as the liaison between them and our internal teams.

    Requirement: Immediate.

    Experience: Freshers

    Job Location: Guwahati, Assam

    Vacancies: 10

    Responsibilities:

    • Serve as the first point of contact for customers seeking technical assistance over the phone or email or other medium.
    • Tech savvy with working knowledge of office automation products, databases (RDBMS preferred) and IT related terms.
    • Good understanding of computer systems, mobile devices and other tech products.
    • An in-depth understanding of the software and equipment used by your customers/organization.
    • Ability to diagnose and resolve basic technical issues.
    • Customer-oriented and cool-tempered.
    • Logical thinker and ability to deal with difficult callers.
    • Good interpersonal and Customer care skills.
    • Excellent problem-solving and communication skills.
    • Good accurate records keeping.

    Qualification:

    • Diploma/ Graduate with IT knowledge.
    • Hands – on Experience in Windows/Linux/Mac OS Environments is preferred.
    • Knowledge in writing formal letters, formal email, preparation of minutes of meeting, etc.
    • Language: Proficiency in English, Assamese and Hindi.
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