Jobs

    Support Engineer - india, India - Klasic Recruitment Services

    Klasic Recruitment Services
    Klasic Recruitment Services india, India

    3 weeks ago

    Default job background
    Description
    • Monitor and resolve issues for Tier 1 applications
    • Adhere to application monitoring and maintenance SLAs
    • Resolving Level 2 application support tickets by coordination with Application teams or by following through steps given in the knowledge database
    • Documentation of ticket resolution to enrich knowledge database – problem statement & steps to fix the problem
    • Ability to develop / code fixes for defects found in applications in coordination with the application development team
    • Hands development of code fixes using technologies like Angular, NodeJS, and .NET
    • Good to have knowledge of SharePoint online, ReactJS, AS400 database
    • Working knowledge of ServiceNow is preferable for Ticket opening to resolution
    • Preferred to have exposure to Application monitoring tools like AppDynamics
    • Developing application documentation ( technical ) in between tickets when the load is low
    • Reporting back to the customer on defined frequency for L2 support metrics

    Qualifications Required

    • 8 years of experience
    • A strong analytical mind is necessary
    • Flexible, autonomous, and well organized
    • Willingness to work in shifts ( Shift1: Midnight – 9 am ET / Shift 2: 8am – 5 pm ET )
    • Fluent in English oral & written communication is a must
    • Must have worked on Application Support projects before
    • Must have development working experience in Angular, NodeJS, and .NET
    • Must know tools to troubleshoot Web Application issues
    • Ability to quickly coordinate with Application SMEs, Open meeting bridge lines ( WebEx, Teams, etc.)
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