- Employment Type: Full time
- Shift: Day shift
- Work Setup: Permanent WFH
- Support global internal team with IT challenges
- Manage ICT helpdesk tickets daily
- Handle ICT onboarding and offboarding
- Order and maintain hardware
- Troubleshoot hardware issues
- Collaborate with IT team on projects
- Manage and resolve helpdesk tickets
- Coordinate with international teams and ICT providers
- Respond to software and hardware issues
- Set up systems and hardware
- Provide IT induction for new starters
- Arrange hardware return
- Follow system offboarding processes
- Install, configure, troubleshoot, and maintain hardware
- Order and maintain hardware
- Collaborate with the team
- Develop and maintain relationships with team members
- Build relationships with clients and suppliers
- Previous Microsoft 365 administration experience
- Experience with cloud-based services
- Good understanding of networks and protocols
- Experience troubleshooting hardware
- Apple and iOS experience (advantageous)
- 3 to 5 years of relevant experience
- Microsoft 365 administration skills
- Understanding of threat landscape
- Managing helpdesk queues
- Experience in issue escalation
- Flexible and can-do attitude
- Drive to compete, take action, and move at pace
- Resilience to embrace change and learn from mistakes
- Self-awareness and openness to feedback
- Insightful with a business owner mindset
- HMO coverage
- Competitive Package
- Permanent WFH setup
- Prime office location
- Day shift schedule
- 20 annual leaves
- Engagement activities for employees
- Mentorship and upskilling opportunities
- Career growth prospects
- Supportive work environment
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IT Support Engineer - india, India - EMAPTA
Description
Job Title: IT Support Engineer (L2)
Looking to be part of a dynamic team in the tech industry? Join our client, Re-Leased, a leading provider of cloud-based property management solutions for commercial real estate. With a focus on streamlining essential tasks and delivering valuable insights, Re-Leased is on a mission to empower property professionals globally. Join a diverse team dedicated to shaping the future of commercial real estate alongside industry trailblazers.
Job Description:
As an IT Support Engineer (L2), you will play a crucial role in assisting our client's global internal team with IT challenges, both remotely and in person. Your responsibilities include day-to-day management of ICT support helpdesk tickets to ensure prompt resolution and minimize disruptions.
Forge Your Future in Tech:
Tech Trailblazer Duties:
Core Responsibilities: ICT Support and Helpdesk
Onboarding:
Offboarding:
Hardware and Maintenance:
Ideal Candidate: A candidate with a flexible, can-do attitude and excellent problem-solving skills.
Relationships
Internal:
External:
Requirements:
Personal Attributes:
Benefits:
About the Company:
Discover a world of opportunities with Emapta, a company committed to stability and growth. Join a team that values collaboration, innovation, and personal development. With international clients and a focus on making a meaningful impact globally, Emapta offers a foundation for your career. Apply now and be part of a team that thrives on excellence and recognition.
