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    Chat Support Executive - Andheri, India - SmartLevo Innovation

    SmartLevo Innovation
    SmartLevo Innovation Andheri, India

    1 week ago

    Default job background
    Description
    JobOverview
    Juniorposition with 1 to 3 years of experience in Andheri MaharashtraIndia. FullTime employment at Smart Levo Innovation with 1150employees excelling in Real Time Data Solutions Talent Acquisitionand End to End StaffingSolution.
    QualificationsandSkills
    • Experiencein Live Chat support
    • Excellent communicationskills
    • Familiarity with USProcess
    • Ability to work nightshifts
    • Strong client handlingskills

    RolesandResponsibilities
    • Providelive chat support to clients
    • Handle US processqueries
    • Communicate effectively with clientsthrough written and verbal communication
    • Worknight shifts as required
    • Manage clientinteractionsefficiently

    ChatSupport ExecutiveAndheri EastMumbaiExp 12 yrs LPARotational shift (Any 2 days off)
    JobDescriptionUnderstanding live chat andexperience with live chat platforms; Effectively engaging with chatvisitors often several at a time andunderpressure during peak periods; Learningnew knowledge banks and understanding the nature of newclientsand their products or services;Learning and following established key operator questions andscripts; Writing leads within a set timeframe and includingappropriate and correct pieces of information; Sending leads to thecorrect client email address and with thecorrecttranscript.

    livechat support,client handling,us process familiarity,verbalcommunication,night shift work,live chat management,writtencommunication,communication skills,datasolutions,communication



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