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    Senior Technical Writer - Chennai, India - Chargebee

    Chargebee
    Chargebee Chennai, India

    3 days ago

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    Description

    As a Senior Technical Writer at Chargebee, you will play a crucial role in transforming complex technical information into clear, concise, and user-friendly documentation. You will work closely with cross-functional teams to ensure that our customers, partners, and internal teams have access to accurate and comprehensible materials. This role requires a blend of technical expertise, exceptional writing skills, and a commitment to maintaining high-quality documentation standards.

    Key Responsibilities

    Document Creation and Maintenance: Create and maintain a wide range of technical documentation, including user documentation, API documentation, tutorials, implementation guides and release notes.

    Collaboration: Collaborate closely with subject matter experts (SMEs), software engineers, product managers, and other team members to gather information and ensure the accuracy and completeness of documentation.

    Content Organization: Develop logical and structured information architecture to make documents easy to navigate and comprehend.

    Review and Editing: Review and edit documents for grammar, style, and accuracy, and ensure compliance with company guidelines and industry best practices.

    User-Centered Approach: Focus on the end-users' needs and experience, making technical information accessible to both technical and non-technical audiences.

    Content Localization: Work with cross-functional teams to ensure that documentation is translated accurately and maintains its effectiveness in multiple languages.

    Continuous Improvement: Stay updated on industry trends and best practices to continuously improve the quality and accessibility of documentation.

    Mentoring and Training: Mentor and provide guidance to junior technical writers, promoting their professional growth.

    Qualifications and Skills

    • Bachelor's degree in a relevant field (e.g., English, Technical Communication, Computer Science, Engineering, etc.).
    • Proven experience as a technical writer, with at least two years in a senior role.
    • Exceptional writing and editing skills, with a keen eye for detail.
    • Strong technical background with the ability to understand complex technical concepts.
    • Proficiency in documentation tools and software (e.g., GitHub, Confluence, JIRA, Camtasia, IDE's and SnagIt).
    • Strong project management and organizational skills.
    • Excellent interpersonal and communication skills, with the ability to work effectively in a collaborative environment.
    • Experience with Agile and Scrum methodologies is a plus.
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