Jobs
>
Chennai

    Senior Technical Writer - Chennai, India - Athenahealth

    Athenahealth
    Athenahealth Chennai, India

    4 days ago

    Default job background
    Full time
    Description

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

    We are looking for a Senior Technical Writer to join our Platform Operations team within our Product Optimization division. Your job will be to work collaboratively in an Agile environment with subject matter experts to document functionality changes and new functionality aimed at internal athenahealth developers and external partners who use athenahealth SaaS-based services on every bi-weekly and tri-annual release, meeting hard deadlines. Collaborate with product management, UX, and engineering to create technical documentation for API-related products and a range of technical and semi-technical topics.

    But enough about us; let's talk about you.

    You are not only a highly proficient technical writer; you also have the technical skills and command of terminology that our developers are familiar with and use every day. You are an excellent communicator and presenter with an ability to maintain poise and a sense of humor in a fast-paced environment with immovable deadlines. As a diplomat, you can work effectively with a wide array of personality types and all job levels. You demonstrate the ability to write clearly, simply, and accurately. You have a knack for quickly and creatively solving problems and a capacity to assume sole and independent responsibility for the success of various projects. You are a consummate team player with dedication to client service. You are excited about enabling developers to build applications that are global.

    The Team: Our Technical Writing and Platform operations teams engage closely with engineering and product teams to document functionality implemented as part of regular release schedules.

    Job Responsibilities

  • Work collaboratively with the product team and other subject matter experts to document Platform and athenaNet functionality aimed at an internal audience of athenahealth developers and external partners who use athenahealth's SaaS-based platform services. Document changes for biweekly and tri-annual releases, meeting hard deadlines.
  • Build System documentation, Technical Guides, User Guides, FAQs, Integration and API developer Guides
  • Work to attain a deep knowledge of athenaNet platform functionality.
  • Interview subject matter experts.
  • Document functionality in Microsoft Word, Confluence, MadCap Flare, and a content management system.
  • Test functionality in the systems.
  • Take screenshots in SnagIt.
  • Communicate regularly with SMEs to confirm accuracy of content.
  • Use JIRA to track documentation changes
  • Take online and in-person training.
  • Read online help and business documentation.

    • Typical Qualifications

  • Bachelor's Degree in Technical Writing, Computer Science, or equivalent, with practical software engineering experience
  • 6+ years of professional experience authoring process documentation, user documentation, system admin doc, and online help
  • Experience maintaining a large amount of documentation for a product and establishing new content structures within it.
  • Demonstrated initiative in innovating and implementing workflow, process, and technical solutions.
  • Exceptional writing and interpersonal communication skills, including group presentation and relationship development skills
  • Knowledge of REST APIs, Healthcare FHIR and HL7 standards, and API documentation
  • Experience with documentation as code and using tools such as Swagger, Sphinx, or Jekyll.
  • Experience with web technologies, including (but not limited to) HTML and CSS, and JSON
  • Experience and knowledge of SQL.
  • Familiarity with Javascript, Typescript, and public cloud
  • Experience in designing and delivering developer-oriented documentation
  • Experience with Madcap Flare, Adobe RoboHelp, or similar authoring tool
  • Experience with SnagIt, Photoshop, or similar graphics tool preferred

    • Desired : Familiarity with Perl.

    About athenahealth

    Here's ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

    What's unique about our locations?
    From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.

    Our company culture might be our best feature.
    We don't take ourselves too seriously. But our work? That's another story.athenahealth develops andimplements products and services that support US healthcare: It'sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

    Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

    Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.

    Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth'sCorporate Social Responsibility(CSR)program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

    What can we do for you?
    Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.

    In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.

    We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

  • Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd

    Technical Writer

    1 week ago

    Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Chennai, India

    Excellent Opportunity in an MNC Company for Following Openings. · Work Location: Chennai · Notice period: Immediate to 30days · 1. Technical Writer · Exp: 3-7 Years · Skills Needed: Technical Writer in Software domain with DITA and XML authoring tools or any other authoring tool ...

  • Novac Technology Solutions

    Technical Writer

    1 week ago

    Novac Technology Solutions Chennai, India

    Required Expertise · 3 to 7 years of experience as a Technical Writer or Software Documentation. · Bachelor's degree in Computer science, Engineering, or equivalent. · Knowledge of Documentation tools like MS Office, Robohelp, Acrobat, SnagIt, and InDesign. · Demonstrated experie ...

  • Trekea Mobile

    Technical Writer

    1 week ago

    Trekea Mobile Chennai, India

    Job Profile: Technical Writer · No. of Positions: 1 · Nature of Job: Tele-Working/Work from Home and Contractual based · Experience in Tech Writing: 3-5 years · About the Company: · We are a leading technology company passionate about software development for a broad scope of ma ...

  • Trimble

    Technical Writer

    4 days ago

    Trimble Chennai, India Full time

    Position: Technical Writer - P3 · Reporting to: Technical Documentation Team Lead · Business Sector: CTCT · Issued: March 2024 · Trimble Inc. · Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core ...

  • Encircle Innovations Pvt Ltd

    technical writer

    1 week ago

    Encircle Innovations Pvt Ltd Chennai, India Full time

    JOB SUMMARY:Develop comprehensive documentation that meets organizational standards.Gain deep understanding of the product and services, and translate complex information into simple, polished, engaging content.Develop and maintain detailed database of reference materials, includ ...

  • MTAB Technology Center P Ltd

    Technical Writer

    1 week ago

    MTAB Technology Center P Ltd Chennai, India

    This is a remote position. · Are you astudent looking for an Internship opportunity apply for the AbhyazInternships.... · MTCis looking for Technical Writer Interns who wants to gain industryexperience. The candidate is expected to come up with good qualitydocumentation that cont ...

  • Tech Mahindra

    Technical Writer

    22 hours ago

    Tech Mahindra Chennai, India

    The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simpl ...

  • Expert Global Group

    Technical Writer

    1 week ago

    Expert Global Group Chennai, India

    Skills Required: · working collaboratively with client teams in fast paced environment · to dialog freely with internal teams regarding projects to ensure solutions are well planned · written and oral communications skills · attention to detail and thorough approach to follow-thr ...

  • HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

    Technical Writer

    1 week ago

    HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Chennai, India Full time

    Description · : Business Information: · The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 1500 skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision and commissioni ...

  • Revature Consulting Services Private Limited

    Technical Writer

    3 days ago

    Revature Consulting Services Private Limited Chennai, India Full time

    Description · : Roles and Responsibilities: · Develop comprehensive documentation that meets organizational standards · Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content · Independently ga ...

  • Boson Motors

    Technical Writer

    1 week ago

    Boson Motors Chennai, India

    Boson is a SiliconValley based startup focusing on farm automation. We are working onsolving farming/agricultural automationchallenges with our electric vehicles and computer vision.We are looking for anenthusiastic/energetic TechnicalWriterwith a minimum of57 years of experience ...

  • MTAB Technology Center P Ltd

    Content Writer Technical Writer

    1 week ago

    MTAB Technology Center P Ltd Chennai, India

    This is a remote position. · Abhyaz is looking for Technical Writer Interns whowants to gain industry experience. The candidate is expected tocome up with good quality documentation that contributes to ourteam. If you re familiar with producing online content and have aneye for d ...

  • Chargebee

    Senior Technical Writer

    1 day ago

    Chargebee Chennai, India

    As a Senior Technical Writer at Chargebee, you will play a crucial role in transforming complex technical information into clear, concise, and user-friendly documentation. You will work closely with cross-functional teams to ensure that our customers, partners, and internal teams ...

  • Freshworks

    Lead Technical Writer

    1 day ago

    Freshworks Chennai, India Full time

    Job Description · Job Description · We are looking for seasoned technical writers with a passion for crafting clear and concise content to join our ranks. · Responsibilities include: · Product Documentation: Develop and maintain comprehensive product documentation, including user ...

  • Freshworks

    Lead Technical Writer

    1 week ago

    Freshworks Chennai, India Full time

    Company Description · Company Description · We're a passionate team of people at Freshworks who build Freshservice - the intelligent service management solution for the modern enterprise. We help IT, HR, Facilities, Marketing, and many other teams manage and fulfill requests fro ...

  • Freshworks

    Lead Technical Writer

    1 day ago

    Freshworks Chennai, India Full time

    Company Description · About Freshworks · Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. He ...

  • Movate

    Technical/Proposal Writer

    2 hours ago

    Movate Chennai, India

    A proposal writer is responsible for gathering information, formatting each proposal according to company guidelines, and obtaining approval before sending proposals out to sources. You must have excellent organizational skills, work well under deadlines, and be able to communica ...

  • 3110 K-T India

    Junior Technical Writer

    5 days ago

    3110 K-T India Chennai, India Full time

    Description · Responsible for developing technical/User documentation for customers and service engineers. · • Creates, develops, plans, writes, and edits User's Manual, Upgrade Procedure, Factory Automation Manual, Online Help, and Release Notes. · • Conducts interviews with va ...

  • KLA

    Junior Technical Writer

    4 days ago

    KLA Chennai, India Full time

    Company Overview · KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen ...

  • ValGenesis

    Senior Software Technical Writer

    6 days ago

    ValGenesis Chennai, India Full time

    We are looking for experienced technical writer who could join our product engineering team to produce high-quality documentation for internal and external audience. You will work collaboratively with developers, quality engineers, product managers, and quality audit analysts to ...