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    Operations Lead - mumbai, India - Capgemini

    Capgemini
    Capgemini mumbai, India

    6 days ago

    Capgemini background
    Description
    Job description
    • The OL is accountable for delivering the Datacenter run services towards a client or a specific set of clients
    • Primary KPI's
    • Delivering Server, Storage, Backup, Middleware, Database, Virtualization, Citrix, Cloud, WPS, Batch run services according to SLA
    • Achievement cost & efficiency savings
    • Typical General Responsibilities of the Operations Lead
    • General
    • The OL has a firm working relation with the SDM who is accountable for the overall contractual compliance of all services and projects.
    • The OL is accountable for delivering the run services towards a client or a specific set of clients.
    • The OL proactively manages (part of) operational delivery in scope for the account and reports into the lead OL who is responsible for overall end-to-end Operations Delivery.
    • The OL can be responsible for the services from one SL, or for managing third parties or, in general, supporting the lead OL in managing part(s) of delivery
    • The OL ensures that the sub-service lines deliver according to the SLA, as well as managing the delivery of non-standard / client specific services.
    • Delivery responsibilities
    • General
    • Responsible for delivering the RUN services to a client in accordance to the SLA contract and budget;
    • Execute the implementation of standards to clients environments;
    • Provides pro-actively feedback on delivery issues and escalates (where applicable) to the SDM and/or Service Line Management;
    • Pro-actively works on service improvement initiatives and Service Improvement Plans to improve service quality and implement cost reductions;
    • Pro-actively manages the day-to-day delivery relationship with the clients operational representatives;
    • Is accountable for Transition to RUN sign off
    Primary skills
    • Operation
    • Service delivery
    Secondary skills
    • Technical delivery
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