- Efficient in application management (version Intellimatch 19.4 and above)
- Solve issues related to migration and assist with IT and user queries
- Manage user issues and process requirements (such as access, connections, data distribution, and extractions)
- Provide end user functional support
- Analyze and resolve issues reported by clients in Operations and Finance
- Facilitate internal and external communications regarding incidents, service requests, and changes affecting the application landscape
- Monitor End to End execution processes
- Suggest improvements for support activities, including batch performance, change management, service requests, and production incidents
- Document Issues and Resolution processes
- Conduct trainings within the team when required
- Understanding of Incident Problem and Change Management processes
- Proficiency in Intellimatch 19.4 or higher versions
- Experience in upgrading or migrating INM application to the latest OS and SQL with ETL support
- Strong SQL skills including query operations, stored procedures, indexes, and views
- Knowledge of software development lifecycle (SDLC) activities
- Familiarity with Crystal Reports
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Support Analyst- Intellimatch Global Delivery Center - Mumbai, India - Riverforest Connections Private Limited
Description
Job Description:
Responsibilities:
Primary Skills Sets:
Keywords: Intellimatch, SQL