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    Remit Product Lead - Mumbai, India - DBS Bank

    DBS Bank
    DBS Bank Mumbai, India

    3 weeks ago

    dbs bank background
    Description
    Job Purpose

    Major task will be to drive fx business in TR segment through branch and digital channel.

    Analyzes a combination of product usage and product performance data to derive meaningful insights that would serve as a guide to better product and decision making for our business leaders.

    Key Accountabilities


    Drive remit business for all the segmentsDevelop platform for inbound remittancesPartnership with fintech for outbound remittances under Para 10 of Master Direction – MiscellaneousNew product launches : Forex Travel Card, Physical currency at key metro branchesOptimizing the User ExperienceAdhere to financial regulations and compliance standards.


    Job Duties & responsibilitiesProduct development:
    Collaborate with cross-functional teams to conceptualize, design, and develop innovative foreign remittance products that meet customer needs and regulatory requirements

    Market Research:

    Conduct thorough market analysis to identify trends, competitor offerings, and customer preferences in the international money transfer landscape especially on inbound remittances, travel card, physical currency etc.


    Data Analytics:
    Collecting / interpreting data and report the results back to the relevant members of the business. Identify patterns and trends in data sets

    Regulatory Compliance:
    Ensure products adhere to relevant financial regulations and compliance standards in different regions, working closely with legal and regulatory affairs teams

    User Experience:
    Focus on optimizing the user experience by incorporating user feedback and leveraging design principles to enhance the usability and efficiency of foreign remittance platform

    Partnership Management:

    Cultivate and manage relationships with payment processors, fintech, travel companies, Education consultants and other stakeholders involved in the foreign remittance ecosystem.


    Marketing Support:
    Collaborate with marketing teams to develop effective campaigns and promotional materials that highlight the benefits of the foreign remittance products to target audiences

    Customer Support:
    Work closely with customer support teams to address inquiries, resolve issues, and gather valuable insights for continuous improvement.

    Establish mechanisms for collecting feedback from customers, internal teams, and external partners, using this input to refine and enhance foreign remittance offerings.


    Training:

    Provide training sessions and educational materials to internal teams and external partners to ensure a thorough understanding of foreign remittance products and services.

    Visit the branches to activate the branches on online platform and fx products

    Required Experience10-12 Years of experience in remittances or NR team.

    Education / Preferred QualificationMBA or CA

    Core CompetenciesmanagementAnalyticsteam membersapproachMarketing skills

    Technical CompetenciesWell versed with Data Analytics ToolsWell versed with remittances inbound and outbound arrangements.
    Worked with digital and marketing team to activate/penetrate the business segment.

    Work Relationship

    • Management of internal and stakeholders for acquisition and deepening of remit wallet share.
    • Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.
    • Close interaction with Platform, marketing, ecosystem team to develop and update remittances products
    DBS India - Culture & Behaviors

    • Performance through Value Based Propositions
    • Ensure customer focus by delighting customers & reduce complaints
    • Build pride and passion to protect, maintain and enhance DBS' image and reputation
    • Enhance knowledge base, build skill sets & develop competencies
    • Execute at speed while maintaining error free operations
    • Maintain the highest standards of honesty and integrity
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