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    Delivery Manager - Chennai, India - Integrated Personnel Services Limited

    Integrated Personnel Services Limited
    Integrated Personnel Services Limited Chennai, India

    3 weeks ago

    Default job background
    Description

    Job Title:
    Delivery Manager

    Team Size:
    Should have experience of handling large teams

    Reporting To:
    Customer Leader

    Preferred Experience Range:
    At least 8 – 10 years of experience in Operations & Program Mgmt

    Job Description
    The candidate will be responsible for driving the service objectives as agreed in the contract with the customer for
    Banking processes. Ensures delivery of process as per SLAs and timelines in BAU. Candidate must be fluent in written
    and verbal English.

    Mandatory Requirement


    Competencies/Skills:

    • At least years of experience into operations in various organizational functions
    • Understanding of Insurance and Wealth Management lines of business (Onboarding, Servicing & Payments)
    • Maintains and applies intermediate knowledge of all business and industry practices, and adheres to
    established Service Level Objectives


    • Strong knowledge of the industry and processes, products, services, and related regulations
    • At least - 8 years of team management experience
    • Ability to motivate and generate results from the team
    • Strong People & Performance management abilities and a Team Player
    • Should have managed a client-facing role and has Strong Customer Focus
    • Excellent Interpersonal skills and Good networking skills, needs to liaise with multiple stakeholders
    • Strong execution skills with focus on clear, realistic action steps and timeliness
    • Ability to work effectively in ambiguity, shifting priorities and multiple deadlines
    • Ability to challenge the Status Quo, generate ideas and implement actions to improve business performance
    • Ability to do Cost Benefit analysis for Transition & Transformation initiatives
    • Ability to define problem statement, analyze statistically and provide logical approach/solution
    • Understand Project Mgmt methodologies along with Operations & Delivery models and Governance
    Framework


    • Good understanding of Resource planning, Risk, Issue & Change Mgmt and planning projects/initiatives
    • Strong working knowledge of Ms Office - Ms Excel, Word and PowerPoint
    • Certifications in Banking domain, Project Mgmt or Process Mgmt will be an added advantage

    Job Description/ Responsibilities:
    Listed below (but not limited to) are the day to day responsibilities of Delivery Leader
    Client Mgmt


    • Ownership of teams & activities under Banking domain across all operational locations
    • Responsible for creating and submitting solutions for any customer ask including any new
    business opportunity


    • Improving the Customer Satisfaction Scores by regular engagements and delivery
    • Be customer advocate within the organization and bring in sensitivity towards customer and
    their requirements
    Operations & Delivery Mgmt


    • Focused SLA management as per contractual requirement and governance across different
    Banking processes


    • Ensures performance in line with Unit target across Financial, Customer, Delivery, team and
    Project Management


    • Manage and improve team performance on various KPIs
    • Ensure optimum utilization of resources within the team
    Governance & Compliance


    • Responsible for ensuring compliance with iQMS requirements for the entire LOB across
    locations


    • Should be able to identify potential process risks and put in effective controls
    • Should be able to present various MIS to leadership team on process performance
    Financial Mgmt


    • Responsible for P&L for the LOB across all operational locations
    • Drive Cost Optimization projects and support BRM for Revenue Generation
    Employee Engagement


    • Handhold and manage team across diverse situations and Geographies
    • Drive Employee engagement initiatives along with Learning & Development
    Transformation


    • Working in close coordination with key client contacts towards various process
    improvements


    • Identify, propose, plan and execute Transformation Projects & Initiatives
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