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    Duty Manager - Hyderabad, India - NOVOTEL

    NOVOTEL
    NOVOTEL Hyderabad, India

    3 weeks ago

    Default job background
    Full time
    Description
    Job Description


    Primary Responsibilities

    • Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport.
    • Responsible for Reception, Concierge operations, Hospitality and Cashier.
    • Liaise with different departments for smooth and coordinated work.
    • Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
    • Ensure to interact with the guests & enable the team to understand guest requirements.

    Operational Management

    • Adhere to the Standard Operating Procedures & policies.
    • Check outstanding of in-house guests on a daily basis.
    • To check whether the following records are kept in order and up to date.
    • "C" forms
    • Reception / Information Log Book
    • Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
    • Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
    • Ensure that newspapers and parcels are delivered in the rooms without delay.
    • To be readily available at all times to deal with problems or complaints.
    • Ensure effective and speedy check-in & check-out facilities.
    • Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
    • Conduct briefing for concierge and Front Office Assistants.
    Qualifications


    Knowledge and Experience

    • Diploma in Tourism / Hospitality Management
    • Minimum 2 years of relevant experience in a similar capacity
    • Excellent reading, writing and oral proficiency in English language
    • Ability to speak other languages and basic understanding of local languages will be an advantage
    • Good working knowledge of MS Excel, Word, & PowerPoint

    Competencies

    • Strong leadership, interpersonal and training skills
    • Results and service oriented with an eye for details
    • Ability to multi-task, work well in stressful & high-pressure situations
    • A team player & builder
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