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    Customer Support Executive - Bengaluru, India - Kushal's Fashion Jewellery

    Kushal's Fashion Jewellery
    Kushal's Fashion Jewellery Bengaluru, India

    5 days ago

    Default job background
    Retail
    Description
    Responsibilities

    • Ability to determine customer needs and provide appropriate solutions.
    • Responds to customer inquiries regarding online merchandise or service orders.
    • Assists customers with product selection, answers basic questions, and suggests various product
    options that are available.

    • Document customer problems and inputs in the ticketing system.
    • Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
    • Excellent customer service skills, including maintaining focus on customer issues in a fastpaced environment.
    • Ability to empathize with and prioritize customer needs.
    • Demonstrates interpersonal skills with a diverse customer base.
    • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
    Qualifications and skills

    • Experienced having a bachelor's degree in any field
    • Min 13 years experience
    • Excellent written and oral communication skills in English.
    • Added advantage of knowing other languages like Hindi, and Kannada.
    • Good comprehension skills
    • Good patience when dealing with difficult customers.
    • Should possess Interpersonal skills.
    Shift

    • Day Shift
    • 6 days working 1 day rotational off


    • Location

    • Jayanagar
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