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    Rebadging-Account Management - Chennai, India - Photon

    Photon
    Photon Chennai, India

    3 days ago

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    Description

    Responsibilities of an Account manager include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Dedicated to meeting the operational needs of assigned client segments. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected.

    Roles and Responsibilities

    Be the primary point of contact and build long-term relationships with customers
    Help customers through email, phone, online presentations, screen-share and in person meetings
    Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
    Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
    Forecast and track key account metrics
    Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
    Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
    Liaise between the customer and internal teams
    Onboard resources for client projects

    Desired Candidate Profile:

    Preferably Female candidate

    Proven account management or other relevant experience
    Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
    Experience in delivering client-focused solutions based on customer needs
    Should have understanding in Managed services & Fixed price projects where the projects were on IT services
    Should have understanding on project delivery & contracts
    Working experience with UK clients is good to have
    Proven ability to manage multiple projects at a time while paying strict attention to detail
    Excellent listening, negotiation and presentation skills
    Excellent verbal and written communications skills
    Bachelor's Degree in appropriate field of study or equivalent work experience
    Deep digital understanding
    Self-motivated and able to thrive in a results-driven environment
    Natural relationship builder with integrity, reliability and maturity
    Ability to prioritize among competing tasks
    Critical thinking and problem solving skills
    Understanding of mobile app development, website development, marketing, measurement & analytics, content management and internet technology
    Excellent time and project management skills. You're always looking to improve inefficient processes
    Keen attention to detail and adherence to deadlines
    Good at Microsoft Office Suite, Salesforce and help desk support software

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