Customer Service/Customer Support Internship - Bangalore, India - UpTroop Private Limited

UpTroop Private Limited Bangalore, India

1 week ago

Internship, Full time

Description

About the internship:

Selected intern's day-to-day responsibilities include:

1. Facilitate the initial setup and seamless deployment of skilling modules for new clients, ensuring alignment with client expectations and strategic goals

2. Oversee content creation, curation and deployment across digital platforms to ensure relevance and effectiveness

3. Collaborate closely with clients to develop and refine strategies, integrating our solutions into their operations smoothly

4. Manage the setup of client data and oversee the creation and maintenance of content resources, tailoring our modules to meet specific client needs while adhering to industry standards

5. Work with the Product team to incorporate client feedback into product development, driving innovation and enhancements

6. Conduct regular quality checks on content and platform features, analyzing user engagement and behavior to identify patterns, trends, and areas for improvement

7. Generate comprehensive reports for both internal stakeholders and external clients to maintain transparency and facilitate ongoing service optimization

8. Lead client training sessions and provide continuous support to promote effective adoption and utilization of our platforms

>

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 29th Apr'24 and 3rd Jun'24

3. are available for duration of 6 months

4. are from or open to relocate to Bangalore

5. have relevant skills and interests

* Freshers looking for jobs may also apply

Stipend:

INR ₹ 20,000 /month + Incentives

Deadline:

:59:59

Other perks:

Certificate, Letter of recommendation, Flexible work hours, Informal dress code, 5 days a week, Free snacks & beverages, Job offer

About Company:

UpTroop is an action management platform that uses the power of personalized interactions & behavioral nudges to convert the intention into an application. Select the focus areas and identify the intervention to be improved. Choose the training program/ learning intervention you would like to increase the ROI for. Prioritize the programs with the highest strategic impact and highest cost (including indirect and alternative costs). It is a tech product that can enable your troops, and your workforce in a way that caters to them.

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