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    Customer Onboarding/Support Internship - Bangalore, India - Convin

    Convin
    Convin Bangalore, India

    1 week ago

    Default job background
    Internship, Full time
    Description

    About the internship:

    Selected intern's day-to-day responsibilities include:

    1. Onboard new customers: assist with account setup and guide customers through the initial stages of using our product.

    2. Customer Support: respond to customer inquiries via phone, email, and chat, and work to resolve customer issues in a timely manner.

    3. Customer Success Metrics: track and analyze customer usage and satisfaction metrics, and identify areas for improvement.

    4. Customer Communication: maintain regular communication with customers, proactively addressing any concerns or needs they may have.

    5. Product Feedback: gather customer feedback and insights, and provide this information to the product team to help inform future product development.

    Requirements:

    1. Strong communication skills: excellent written and verbal communication skills, with the ability to communicate effectively with customers at all levels.

    2. Attention to detail: the ability to pay close attention to detail, ensuring that all customer information is accurate and up-to-date.

    3. Technical aptitude: a strong understanding of software and technology, and the ability to learn new software quickly.

    4. Customer-focused: a genuine desire to help customers succeed, with a focus on delivering exceptional customer service.

    5. Self-starter: the ability to work independently and take initiative, with a proactive approach to problem-solving.

    >

    Only those candidates can apply who:


    1. are available for full time (in-office) internship


    2. can start the internship between 22nd Apr'24 and 27th May'24


    3. are available for duration of 4 months


    4. have relevant skills and interests


    * Freshers looking for jobs may also apply

    Stipend:

    INR ₹ 15,000-20,000 /month

    Deadline:

    :59:59

    Other perks:

    Certificate, Letter of recommendation, Flexible work hours, 5 days a week, Job offer

    Skills required:

    English Proficiency (Spoken) and Hindi Proficiency (Spoken)

    About Company:

    Convin is a conversation intelligence platform for sales teams. Started by 4 IIT Delhi graduates in 2019, it helps sales teams understand what works and what doesn't in a sales conversation using AI & ML.
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