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Bengaluru

    Administrator - Tools - Bengaluru, India - Microland

    Microland
    Microland Bengaluru, India

    1 day ago

    Microland background
    Description
    Required Skills
    Process | IT Change Management | Managing Changes and the Change process
    Behavioral | Microland Skills | Execution Excellence
    Behavioral | Aptitude | Tasks Related Skills
    Process | IT Change Management | Change Advisory Board (CAB)/Emergency Committee
    Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs)
    Process | IT Service Management | Service Catalogue Management
    Process | IT Service Management | Service Desk

    Education Qualification :
    Engineer - B.E / B.Tech / MCA

    Certification Mandatory / Desirable :
    Technology | IT Service Management Certifications | ITIL Intermediate Certificate


    Skills required:

    • Coordinate, facilitate, advice, and manage crossregional and global changes
    • Act as a facilitator for/between the Regional Change Managers where necessary
    • Convene, chair, and minute the Global CAB (Change Advisory Board)
    • Ensure adherence to the Change Management policy both regionally and globally
    • Assess RFCs (Request for Changes) for completeness and validity
    • Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally
    • Reject RFCs which lack appropriate information
    • Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Manager or his nominated deputy)
    • Manage and communicate the Forward Schedule of Changes (FSC) / Change Calendar
    • Ensure that RFCs have been raised for all changes taking place
    • Filter, review and assess all of the changes that are raised
    • Determine the correct approval levels to be applied to the change
    • Steer changes through the review and approval process
    • Facilitate the risk and impact assessment process for each change
    • Prepare the documentation required to support the Technical Reviews and CAB meetings
    • Attend Technical Review meetings for change related items
    • Handle Publication and circulation of the postmeeting change documentation for CAB meetings
    • Notify change owners and implementers of the approval ,rejection and rescheduling of changes
    • Confirm the closure and closure status of changes and conducting any post implementation reviews required
    • Responsible for Production of management statistics on the Change Process
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