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    Billing Specialist - Hyderabad, India - Randstad Offshore Services

    Randstad Offshore Services
    Randstad Offshore Services Hyderabad, India

    Found in: Appcast Linkedin IN C2 - 4 days ago

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    Description

    Billing Specialist Job description:

    Billing management:

    • follow-up on unbilled revenue;
    • of billing schedule for a designated customer portfolio;
    • of billing data to ensure completeness and accuracy; subsequent rectification of any discrepancies or errors
    • and timely generation and processing of invoices for services rendered to a designated customer portfolio
    • of credit notes as needed in correspondence with credit note process;
    • and coordination with local PoC(s) about changes in customer invoicing requirements

    Customer communication:

    • of billing inquiries and concerns from customers or internal stakeholders promptly and professionally;
    • the customer with clear and concise explanations of billing details, payment terms, and policies as needed;

    Issue resolution & escalation management:

    • and resolution of billing discrepancies or disputes in a timely manner, coordination with relevant departments as needed;
    • of billing issues to the appropriate team members for resolution as needed;

    Reporting and Analysis:

    • generation of reports on billing activities, credit notes and outstanding invoices;
    • reporting to local PoCs on escalations;
    • in analyzing billing data to identify opportunities for process improvements and increased efficiency

    Collaboration:

    • with designated team(s) in order to ensure completeness and accuracy of billing data before billing;
    • with cross-functional and cross-opco teams to streamline billing processes and enhance customer experience;
    • in team meetings and contribution of ideas to improve billing procedures and customer satisfaction;
    • in weekly stand-up meetings with the local PoCs to discuss daily business,changes, attention points, etc.

    Reporting to:

    Manager or above

    Shift Timings:

    12:30 pm to 9:30 pm IST

    To be successful in this role, you should have:

    Customer service oriented and self-motivated

    Strong written and verbal communication skills

    Excellent analytical skills and organization skills

    Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products

    Ability to recognize gaps in current processes and recommend solutions

    Desire to achieve excellence and success

    Desire to be trained for management position

    Qualifications:

    • Bachelor's degree in finance and accounting,
    • Minimum of 5 years of experience in billings and reconciliations along with good command over excel
    • Billing or Accounting knowledge
    • Advanced excel skills
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