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    Customer Success Associate - Noida, India - snooplay

    snooplay
    snooplay Noida, India

    6 days ago

    Default job background
    Engineering / Architecture
    Description

    About snooplay:

    snooplay is a tech-enabled vertical, online marketplace for toys & games. With 600+ sellers listed on the platform selling products, snooplay makes it easier for parents to discover toys for their children. Trusted by 1lac+ parents across India, snooplay is on a mission to disrupt the

    existing behaviour of how a customer purchases toys and games. snooplay is a funded start-up and is on a solid growth trajectory to

    become a household name intoys, games & baby gears in India.

    If you are someone who is a hustler, is passionate about taking challenges head-on, and willing to be a part of a start-up journey, then apply here or write to us at

    Selected individual's day-to-day responsibilities include:

    • Handling customer queries & concerns over chat, email & phone with confidence.
    • Working closely with operations team & social media team to solve customer queries & concerns.
    • Assist customers with order placement, exchanges or refunds.
    • Reaching out to customers for their order confirmation.
    • Maintain relevant reports across refunds, disputes and other aspects of customer success.

    Who can apply:

    Highly motivated individual willing to work in a challenging early-age startup & is willing to wear multiple hats. The individual needs to have:

    • Good understanding of excel/google spreadsheets (basic functionalities such as V-Look Up is a must).
    • Good command of the English language.
    • Work experience: 0-2 years.
    • Strong ability to multitask

    CTC: Rs. 4,20,000 - 4,63,200 per annum

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