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    Customer Service Representative - Maharashtra, India - Accurate Background Business Processing

    Accurate Background Business Processing
    Accurate Background Business Processing Maharashtra, India

    5 days ago

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    Description
    When you join Accurate Background, you're an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased Develop knowledge and understanding of specific CS functions

    • Learn specific activities and retain information, and knowhow
    • Gain an overall understanding of Order Fulfillment
    • Develop knowledge and understanding of products
    • Process assigned work, independently, consistently, and accurately
    • Follow provided instructions, exactly
    • Follow work/break/lunch schedule
    • Develop some understanding of FCRA
    • Communicate with clients and applicants via phone, email and chat queues
    • Provide information about products and services
    Obtain details on complaints and requests

    • Process requests and then resolve them with accuracy and efficiency
    • Provide training/guidance
    • Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion
    • Record details of all calls and tasks, as well as actions taken, into the CRM tool
    • Communicate with supervisors, peers, leaders, and other departments regarding caller requests
    • Provide tutorials and guidance on proprietary system
    • Meet Accurate Background quality standards for services by adhering to client guidelines, regulations, policies, and procedures
    • Contribute to team effort in maintaining service level agreements (SLA)
    • Other related duties, as needed

    Skills :

    • Patience
    • Attentiveness
    • Ability to use positive language
    • Persuasion
    • Time Management
    • Multitasking (i.e., read or type while talking on the phone)
    • Empathy
    • Goaloriented focus
    • Strong written and verbal comprehension and expression skills
    • Previous experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive)
    • Ability to type 45+ )
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