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    Senior Team Lead, Sales Support - mumbai, India - Dun & Bradstree

    Dun & Bradstree
    Dun & Bradstree mumbai, India

    5 days ago

    Default job background
    Employee: Full time
    Description
    Why We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us Learn more at .Designation: Manager: Sales Support Location: Turbhe, MumbaiReporting Manager – Senior Director Sales

    Key Responsibilities:

  • Pre-Sales Operations:
  • Master Creation
  • Contract Booking
  • Order form generation,
  • Validation of approvals before client activation
  • Pricing approvals,
  • Credit approval,
  • Finance committee approval for contracts greater INR 25 Lakh
  • NDA's/MSA and relevant documentation if any

    • Post Sales Operations:

  • Invoicing
  • Account activation – coordination with product team or Stake holders
  • Fulfilment on – BIR, DBC, FA – provide concierge to clients if problem with FA/DBC
  • Renewal Tracking
  • Supporting sales and collections team on realization of accounts receivables across business

    • Customer Onboarding & Management:

  • Ensure smooth customer onboarding & Customer Lifecycle Management via regular interactions and feedback/cadences.
  • Support Sales team on documentation with requisite coordination between internal and external legal team.
  • Regular interaction with Clients to ensure revenue from signed contracts.
  • Create and implement service plan across BUs .
  • Same would include all contracts and respective users mapped, revenue from each contract, AOP per Ent. Account. Etc.
  • Act as a process expert, leveraging internal knowledge to build trust and respect with both internal and external customers.
  • Ensure adherence to highest levels of controls and compliance.
  • Create and implement a Monthly engagement plan for existing users (Client), to increase usage & enhance D&B wallet share.

    • Account Servicing:

  • Coordination for product trainings/demos for clients
  • Customer query resolution on products by coordinating with internal teams.
  • Interaction with customers for invoice acknowledgement and payment realization as per the credit terms
  • Follow-ups with clients for document collection for CCAM report

    • Key Requirements :

  • Strong Influencing and collaboration skills to leverage relationships across stakeholders to successfully drive results. Strong relationship management skills
  • Highly articulate with excellent business communication (verbal and written) skills, MS Excel &, power-point & MS Word proficiency an added advantage.
  • Motivated and Energetic with sound business acumen
    • All Dun & Bradstreet job postings can be found at and . Official communication from Dun & Bradstreet will come from an email address ending in to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's and , which governs the processing of visitor data on this platform.
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