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ITSM Developer - Bangalore, India - Cognizant Technology Solutions
Description
Description - External
Service Management is a cornerstone of our modernization and digitization efforts at Cognizant. ServiceNow is the strategic Platform Cognizant leverages to deliver Enterprise and IT Service Management, as a major contributor to modernizing the way we work. Leveraging ServiceNow's capabilities will be key in transforming our enterprise IT operations. To deliver these capabilities across Cognizant's enterprise we require a proven, experienced Program Director to drive the governance, planning, financial controls, cadence, and alignment of communications across the program.
Location – PAN India
Role – ITSM Developer
Level- Manager / Senior Associate
Experience – 6 to 12 Years
Core Accountabilities
· Implementing Incident, Problem, Change, Service Catalog, Request.
· Collaborate with other business and technical teams to develop user-friendly catalog items using ServiceNow's latest tools including Studio, Flow Designer, and Integration Hub.
· Development of Global Service Catalog from requirement gathering to development, testing, and moving to production
· Support ServiceNow implementation / enhancements with technical support as required.
· Ensure Enterprise IT / Infrastructure standards are considered.
· Service-now ITSM, CMDB, Service catalog
· Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup.
· Integration of ServiceNow to Other Applications.
· Developed and Implemented Service Cataloge items, Order guides, record producer, Variable Sets, UI Policies, Data policies, UI Actions, ACL- s, Client Scripts, Business Rules, Script includes
· Development and Configuration of ServiceNow In scope Modules
· Provide technical support for complex issues
Minimum Qualifications
· B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record
· Minimum 3 years of working experience on the ServiceNow platform
· Well versed with different ServiceNow products
· Hands-on experience with Incident Management, ITSM, Service Catalog & Asset Management products.
· Hands-on experience on Script Includes, Business Rules & Client scripts
· Excellent communication skills - verbal & written are truly essential
· Demonstrated experience working with business partners to interpret requirements
· Experience working in Agile mode and working with remotely located teams.
· Great interpersonal skills result driven & Go-getter attitude is highly desirable
Desired Qualifications
ITIL V4 foundation certification
ServiceNow ITSM Implementation Specialist certification