- Act as a board manager and take ownership of timely & correctly assignment of tickets to different team members in the shift. Also, keep a close watch on ticket inflow, ticket resolution and pending tickets in different stages during the shift to ensure that the KPIs are not compromised.
- Collaborate and coordinate like a pro with different team members, tech/team leads for knowledge and process improvements.
- Proactively identify the gaps in ticket handling and everyone in the shift is aligned to deliver the customer experience by ensuring the quality and timeliness.
- Act as a mentor during the shift and help team members to make progress on investigations they are struggling with and be the escalation point
- Review and ensure right escalation is being made to L2 team and own the shift left during the shift
- Be responsible to communicate messages from management with rationale and address the initial level of conflicts related to work assignment
- Take end to end ownership of incident management from identifying the exact issue, related details, timely and correct communication, working with relevant stakeholders to come up with the resolution, RCA etc.
- Be ready to pull off the sleeves and join the force in case of increased workload, unavailability of team members etc.
- Work on feedback from business, management and team members to bring needed changes to effectively deliver value to our business.
- Be the role model to the team members by demonstrating PS principles (Be an expert, Client Centric, Specialisation and Globalization) and values in every interaction
- Data driven and have laser focus on different aspects of the operation i.e.Operational Excellence and Customer Centricity.
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Training Coordinator
Found in: Talent IN 2A C2 - 5 days ago
NIIT Gurugram, IndiaAbout NIIT · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's ...
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Senior Training Coordinator
Found in: Talent IN 2A C2 - 5 days ago
NIIT Gurugram, IndiaAbout NIIT · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's ...
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Network Engineer III
Found in: Talent IN 2A C2 - 2 days ago
NCR Voyix Gurugram, IndiaAbout the job · TITLE: Network Engineer -routers, switches, access points, etc. · LOCATION: Gurgaon · GRADE: 11 (3 – 9 years exp) · The team works on a 24x5 basis and on call support during the weekends. Team members are required to work rotational shifts including night shift. · ...
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Customer Support Specialist
Found in: Talent IN 2A C2 - 22 hours ago
NIIT Gurugram, IndiaAbout the company: · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the ...
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Customer Care Specialist
Found in: Talent IN 2A C2 - 21 hours ago
NIIT Limited Gurugram, IndiaAbout NIIT · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's ...
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Associate Training Coordinator
Found in: Talent IN 2A C2 - 6 days ago
NIIT Gurugram, IndiaAbout NIIT · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's ...
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Associate Training Coordinator
Found in: Appcast Linkedin IN C2 - 1 day ago
NIIT Gurugram, IndiaAbout NIIT · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's ...
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Senior Sales Manager
Found in: Talent IN 2A C2 - 5 days ago
Vaidik Eduservices Private Limited Gurugram, IndiaPosition – Manager/Sr. Manager, Sales · About the company: · Headquartered in Singapore, Our client is a leading research and consulting company that leverages data to · derive meaningful insights and enable its global clients to take smart, fast, and precise decisions helping th ...
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Telecom Engineer II
Found in: Talent IN 2A C2 - 3 days ago
NCR Voyix Gurugram, IndiaAbout the job · TITLE: Telecom Engineer II-GENESYS PureCloud configurations · LOCATION: Gurgaon · GRADE: 10(2.8 Years-5.0 Years) · members are required to work rotational shifts including night shift. · About NCR Corporation · NCR Corporation (NYSE: NCR) is a global technology c ...
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Client Onboarding Manager
Found in: Talent IN 2A C2 - 1 day ago
Talentiser Gurugram, IndiaHiring for a Onboarding Manager for a growing B2B Saas company in to subscription management app business. Its a Pre seed funded and profitable business company. · Looking people form B2B sass experience only and should be comfortable for working from office and US shifts · Job ...
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Customer Care Specialist
Found in: Appcast Linkedin IN C2 - 22 hours ago
NIIT Gurugram, IndiaAbout NIIT · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's ...
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Process Trainer
Found in: Talent IN 2A C2 - 5 days ago
IGT Solutions Gurugram, IndiaPosition : Process Trainer | Card Experience · IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and ...
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Customer Care Specialist
Found in: Appcast Linkedin IN C2 - 22 hours ago
NIIT Limited Gurugram, IndiaAbout NIIT · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's ...
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Customer Support Specialist
Found in: Appcast Linkedin IN C2 - 22 hours ago
NIIT Gurugram, IndiaAbout the company: · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the ...
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Operations Associate
Found in: Talent IN 2A C2 - 1 day ago
Klarity Health Gurugram, IndiaAbout the Role: · As an Operations Associate , you will play a crucial role in creating and managing channel listings for healthcare providers across various platforms. You will be responsible for analyzing the performance of provider profiles, identifying successful strategies, ...
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Account Payable Manager
Found in: Talent IN 2A C2 - 4 days ago
Annalect India Gurugram, IndiaAbout Annalect India · We are an integral part of Annalect Global and Omnicom Group, the world's second-largest advertising agency holding company in terms of revenue and the leading global marketing communications company. Our portfolio includes three global advertising agency n ...
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Associate Training Coordinator
Found in: Talent IN 2A C2 - 3 days ago
NIIT Gurugram, IndiaAbout NIIT · At NIIT, we're transforming the way the world learns, for the better. That's why the world's best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems whil ...
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Business Development Associate
Found in: Talent IN 2A C2 - 5 days ago
Netscribes Gurugram, IndiaRole Description: · 1. Major duties include Inside Sales activities like lead generation; requirement gathering, presenting demos, providing sales support, and thus selling company services to the target customers in the international markets · 2. Prospect and qualify leads, as w ...
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Senior Training Coordinator
Found in: Appcast Linkedin IN C2 - 5 days ago
NIIT Gurugram, IndiaAbout NIIT · At NIIT, we're transforming the way the world learns, for the better. That's why the world's best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems whil ...
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Remote Business Development Manager
Found in: Talent IN 2A C2 - 5 days ago
OYO Gurugram, IndiaJob Description - RBDM US · Note - The is required to work in US shift (6pm to 3am IST) · Looking for candidate with Spanish speaking only · On-board Hotels & get them associated with OYO. · Cross-functional approach through coordination with multiple teams in inter and Intra geo ...
Frontline Shift Lead - Gurugram, India - Taboola
Description
The Shift Lead (Frontline Services) provides top-of-the-line service to its internal and external clients. The Shift Lead role is very crucial for the success of Frontline Services as they are precisely in-charge of the Frontline Services operation during a particular shift and fully accountable for every aspect of delivery. To become a FLS Shift Lead, you need to have solid hands on experience in one the domains (Pub or Adv), working experience in complimentary domain.
Some of the critical deliverables but not all are listed below:
Frontline Shift Lead professionals in Gurgaon
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Omprakash Mohanty
ENGINEERING AND PROJECT MANAGEMENT
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Krishan Mudgal
Warehouse Manager
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Topendra Nayak
Lead Strategy
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Rasshi Khandekar
NABET certified Trainer
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Digvijay Singh
Assistant Manager