Customer Care Executive - Chandigarh, India - Microtek International Pvt Ltd.

Microtek International Pvt Ltd. Chandigarh, India

1 week ago

Full time

Description

Job Description:

Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
Excellent Verbal Communication.
Provide Superior Customer Experience on calls and chat.
Resolve all Customer Queries and Follow Established Procedures as Appropriate.
Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.
Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
Demonstrated Ability to Work effectively within a Team Environment as well as independently.
Rotational shifts including night shifts

Candidates who are comfortable for work from office

Location: Chandigarh

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