Customer Support Executive - Navi Mumbai, India - Intelecorp Software Pvt Ltd

Intelecorp Software Pvt Ltd Navi Mumbai, India

1 day ago

Full time

Description

Company: InteleCorp Software (I) Pvt LtdLocation: Navi MumbaiCompany Brief:InteleCorp Software is a technology-driven custom software solutions provider specializing in the e-commerce sector. We are looking for candidates who can contribute to customer satisfaction and dynamic business solutions.Responsibilities:Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the . market.Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively.Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions.Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.Team Collaboration: Collaborate with other internal departments to optimize the customer experience.Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics.Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.Requirements:Fluent in English (English Medium Primary Education preferred).Experience:A minimum of 1 to 2 years in a . outbound sales process is mandatory.Skills:Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training.Sales Qualities: Candidate must be persuasive yet unobtrusive, able to engage customers with a balance of assertiveness and tact.Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential.Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.

Experience : 1 - 7 Years

No. of Openings : 20

Education : Higher Secondary, Secondary School, Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

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