- No. of direct reports
- Total team size
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Service Operator
3 days ago
Sea and Beyond Mumbai, IndiaFULL TIME · **Service Operator**: · - **Your Profile will be kept confidential**: · - Mumbai · - Experience : Min. 1 years · - Job ID : SHM/23/256 · - Salary : As per market standards · Dear Applicants, · Greetings · We are hiring Service Operator for a leading Shipping Company. ...
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Client Servicing Operations
1 week ago
Kaapro Management Solutions Mumbai, IndiaOpening: 1 Nos.- Job ID: Employment Type: Full Time- Reference: · - Work Experience: 1.0 Year(s) To 5.0 Year(s)- CTC Salary: Not Disclosed by Recruiter- Function: ITES / BPO / KPO / Customer Service / Operations- Location: · - Mumbai · Posted On: 26th Oct, 2023 · **DEPARTMENT: Op ...
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Client Service Operator
3 days ago
Deutsche Bank Mumbai, India**Client Service Operator**: · **Job ID**:R0284880**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**: **Location**:MumbaiOur values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture ref ...
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Client Service Operator
2 days ago
Deutsche Bank Mumbai, India**Client Service Operator**: · **Job ID**:R0297997**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**: **Location**:Mumbai**Position Overview**: · **Job Title: Client Service Operator** · **Location: Mumbai** · **Role Description** · The role would be of ensuring ...
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Securities Services Operation
1 week ago
JPMorgan Chase Bank, N.A. Mumbai, IndiaWe recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis ...
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Client Service Operator
1 week ago
Deutsche Bank Mumbai, India**Job Title: Client Service Analyst (Branch Operations & Service Manager)** · **Location: Mumbai** · **Role Description** · The Client Service Analyst is responsible for assisting with client issues proactively, efficiently and to the satisfaction of the client, within assigned p ...
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Client Servicing and Operations
6 days ago
IOS Relocations International Mumbai, India**Position - Team Lead - Operations ( Hotel Stays)** · **Client Servicing** · Provide clients with the best of the accommodation options as per the budget & location · Ensure to pre-check the property & coordinate with service provider for all the services. · Assist the client in ...
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Gm - Service Operations
5 days ago
Vodafone Idea Mumbai, IndiaJob Req ID: Location: Mumbai, IN- Function: Other- About: · - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With ...
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Client Service Operator
1 week ago
Deutsche Bank Mumbai, IndiaJob Title: Client Service Analyst, AS · **Location**: Mumbai · The position is for a Document Verification Unit (DVU) Manager based out of Mumbai and reporting to the Head, PBC Liability Operations / TL - DVU. · **Role Description**: · **What we'll offer you** · As part of our fl ...
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Kotak Mahindra Mumbai, India**Test Lead for Core Nx (Loan Management System for Retail Loans) · - Detailed understanding of Requirement Specification and Functional specification documents to ensure it complies all requirements with impacts covered in detail · - Analyse & understand the requirement in detai ...
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Building Operations, Facilities Services
17 hours ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Prioritising the facilities' needs · Working with both the facilities manager and the assistant facilities manager, you'll oversee the property's day-to-day operations and ensure that all administrative functions, secur ...
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Under Water Services Operator
3 days ago
Navig8 Group Mumbai, India**Job Title: Under Water Services Operator** · - Co-ordinate with Underwater service vendors, agents, Ops, Owners to confirm and monitor underwater inspections / cleaning. · - Vendor Management · - Keep detailed quality matrix of core vendors across the globe, stay up to date wit ...
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Kotak Mahindra Mumbai, Maharashtra, India**Technical Analyst Lead for Core Nx (Loan Management System for Retail Loans) · - Co-ordinate and collaborate with business analyst lead to understand the requirement · - Provide technical solutions for business requirement · - Identify opportunity for new technology implementat ...
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Building Operations, Facilities Services
1 week ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Work Dynamics (Integrated Facilities Management) · ROLE AND RESPONSIBILITIES · OVERALL ROLE · This position is responsible for technical and contractual quality assurance on behalf of an investment banking client to ens ...
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Operations Enablement, Talent Services
1 week ago
Tata Consultancy Services Mumbai, India**TCS MumbaiWalk-in for Operations Enablement, Talent Services & Talent Consultationskills** · **Walk-In-Driveinterview Date - 18th November 2023, Saturday** · **Timing · - 10 AM to1 PM** · **Walk-In-DriveVenue · - Tata Consultancy Services, Olympus, Thane, Rodas Enclave, Park Ln ...
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Building Operations, Facilities Services
3 days ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Snr. Transport Executive · Account Management - Work Dynamics (India, West) · **What this job involves**: · Ensuring end-to-end transport coverage · Are you a stickler for getting things done in their proper order? If s ...
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Building Operations, Facilities Services
5 days ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · **Duties & responsibilities**: · Providing daily shifts coverage to the building operations · Responsible for preparation of critical spares list for all installations as per manufacturer's recommendations and plan for ...
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Building Operations, Facilities Services
1 week ago
JLL Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Site Lead - Technical · Education - BE (Electrical) · Account Management - Work Dynamics (Country, Region) · **What this job involves**: · Prioritizing the facilities' needs—always · A seasoned expert in the field, the ...
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Dvp - Consumer Services - Operations
1 week ago
TransUnion Mumbai, IndiaTransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · This role will act as the primary contact point for our customers (banks & financial institutions), will work jointly with them & internal teams, and demonstrate progress & improvement in their key metrics. · The ...
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Building Operations, Facilities Services
4 days ago
JLL Mumbai, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · Facility Executive · **What this job involves**: · Serving on the front & Back lines of facilities Management & Client service · Are you a people person who can make daily interactions such a breeze? · In this role, you ...
Manager - Customer Service Operations Cloud Security Customer Service Operations - B3201 2 - Mumbai, India - timesjobs
Description
Position:
Manager - Customer Service Operations (Cloud & Security Customer Service Operations) - B3201_2
Date: 2 Apr 2024
Location:
Mumbai, India
Company:
Tata Communications
Broad outline of the Role
Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain.
The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution.This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Purpose - Broad objective of the roleSize and Scope of Role
Graduate with 4-7 years of experience
Other knowledge/skills
Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
Experience in troubleshooting platform related issues, data backup, restoration, retention
Maintains awareness of latest technologies in the domain
Key Responsibilities
Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident Validation, Incident Analysis, Solution recommendation
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level-1 customer service analysts
Coordinate with IT teams on escalations, tracking, performance issues, and outages.
Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
Publish weekly reports and monthly reports on customer service operations activity.Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment:
Operations Manager, Service Manager, Customer Service, Operations, Security