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    Delivery Manager - Bangalore Metropolitan Area, India - Ltimindtree

    Ltimindtree
    Ltimindtree Bangalore Metropolitan Area, India

    3 days ago

    LTIMindtree background
    Full time
    Description
    Experience: 15+ years Location: Bangalore, Pune, Hyderabad, Mumbai, Chennai,

    Kolkata Description:

    Responsible for managing Delivery and Operations of portfolio of projects across IT Operations, Application Development and Maintenance, and Customer Support.


    Comes with a pragmatic approach to business growth through delivery excellence with direct accountability on profitability, customer satisfaction and people development.


    Responsibilities:
    Manage diverse and large geo-distributed teams; sizes that are in the FTEs range.


    Accountability for managing delivery of portfolio of engagements across multiple customers in the IT operations, platform maintenance and customer support domains.

    Manage customer relationship in the account from delivery perspective and achieve best in class satisfaction.

    Accountable for fulfilment of new roles and manage end to end process for fulfillment and onboarding.

    Accountable for key engagement KPIs such as Service Levels and CSAT.

    Manage operational parameters like revenue recognition, resource utilization, attrition, gross margin, competency mix, campus talent induction etc.

    and manage business growth effectively.

    Responsible for people, attrition management, career planning and development of the team.

    Drive domain initiatives in the delivery organization and have knowledge specific to customer business process.

    Provide continuous monitoring methods for the stability of existing processes.

    Conduct regular review of project progress & report status to internal Mindtree delivery leadership.

    Ensure all projects are compliant to basic PM & delivery processes such as guidance, staffing, invoicing etc.

    Conceive innovative, high value solutions for clients in areas of technology or process improvement.

    Identify interdependencies and work to develop plausible solutions.

    Pro-active Risk and Escalation Management.

    Contribute towards IG initiatives on People/Process/Technology.

    Own and drive at least 1 medium/large proposal in the account(s).

    Willingness to travel domestic and international on a need basis (1-2 times a year).

    20+ years of total experience in IT Services and in Delivery.
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