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Network Support Engineer-10
1 week ago
NTT Ltd. Mumbai, IndiaNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
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Support Engineer-l1 Proxy
1 week ago
Sapwood Ventures Pvt. Mumbai, Maharashtra, IndiaWe are hiring for our reputed client for the following requirement: · Position · - Proxy L1 Eng. · Location · - Mumbai · **Level 1 Support** · **Qualifications Job Requirements**: · - BE/B.Tech/B.Sc/BCA or equivalent · - CCNA Sec. or Equivalent · - Overall 2-4 years experience in ...
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Desktop Support Engineer-l1 Tcs Starbucks
2 days ago
Dixit Infotech Services Pvt. Ltd Mumbai, Maharashtra, IndiaDesktop Support Engineer (Semi field Job) · - Knowledge of Hardware Application Outlook 365(POS/SAP/Ticket Tool) value added · - Engineer should be of Retail industry (value added). · - Engineer should have basic Knowledge of Unix server (Value Added). · - Engineer should be able ...
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IT Support Engineer
3 hours ago
Space Matrix Design Consultants mumbai, IndiaWe are seeking a new IT Support Engineer for our Mumbai office. · You will be responsible to plan, implement and maintain desktops, printers, servers, voice and network infrastructure to ensure consistent performance through maximum uptime. · In brief · Should have good experi ...
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it support engineer
2 hours ago
Larsen & Toubro mumbai, IndiaAny Degree / Diploma with proven work experience as a IT support engineer. · Knowledge of computer hardware and networking systems. · Ability to troubleshoot complex hardware and software issues. · Installing and configuring computer systems and responding to IT support reques ...
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IT Support Engineer
13 hours ago
Space Matrix Design Consultants Mumbai, IndiaWe are seeking a new IT Support Engineer for our Mumbai office. · You will be responsible to plan, implement and maintain desktops, printers, servers, voice and network infrastructure to ensure consistent performance through maximum uptime. · In brief · Should have good experien ...
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IT support Engineer
3 hours ago
Excis Compliance ltd mumbai, IndiaEngineershall perform the following inscopetasks: · Incidentmanagement problem management change management request fulfilmenthands and feetsupport for the below mentioned assets (not limitedto) · Endpoint Devices(e.g. Desktops/Laptop/MacBook/Notebook/Tablets/Mobiledevices) · and ...
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Support Engineer
1 week ago
Ericsson Mumbai, IndiaDescription · Join our Team · Our Outstanding Opportunity · We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You wil ...
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IT support Engineer
1 week ago
Excis Compliance ltd Mumbai, IndiaJob Description · Engineer shall perform the following in-scope tasks: · Incident management, problem management, change management, request fulfilment, hands and feet support for the below mentioned assets (not limited to) · Endpoint Devices (e.g., Desktops/Laptop/MacBook/Notebo ...
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Support Engineers
3 hours ago
VDA Infosolutions mumbai, IndiaDesired Qualities · Excellent interpersonal skills & communication skills · Should have planning & organizing skills · Excellent problem solving and trouble shooting skills · Should handle Incidences efficiently and independently · Should find out the RCA's · Exposure work ...
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Application Support Engineer
2 hours ago
Ventura Mumbai Metropolitan Region, IndiaAbout the Company: · Ventura is an omnichannel trading and investment platform with a network of branches, sub-brokers and Digital Channels. Founded in 1994, the company is entering the next phase of growth by pivoting to a digital-first approach and strengthening its direct-to ...
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Application Support Engineer
3 days ago
Crest IT Consulting Pvt Ltd. Mumbai, IndiaWe are currently seeking a diligent and technically proficient L1 Application Support Engineer to join our team. · The successful candidate will have a minimum of one year of experience in providing Level 1 support for software applications, with a strong foundation in SQL and W ...
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Technical Support Engineer
2 hours ago
Think360 mumbai, IndiaJob Summary/Objective: · We are seeking a Technical Support Engineer to become an integral part of our team. Ideal for those who excel in diverse and adaptable work settings, this position primarily focuses on: · Providing dedicated technical support, including the proactive m ...
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Technical Support Engineer
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RAD mumbai, IndiaRAD is a global leader for telecom access solutions. for over 40 years, RAD reliably supplies communications service providers and critical infrastructure operators in over 150 countries with best-of-breed EADs/NIDs, industrial IoT, 5G xHaul, and Operational WAN solutions. · RAD ...
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Desktop Support Engineer
1 week ago
Excis Compliance Mumbai, IndiaEngineer shall perform the following in-scope tasks: · Incident management, problem management, change management, request fulfilment, hands and feet support for the below mentioned assets (not limited to) · Endpoint Devices (e.g., Desktops/Laptop/MacBook/Notebook/Tablets/Mobile ...
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Cyberark Support Engineer
2 hours ago
Unique Performance Techsoft Pvt Ltd mumbai, IndiaRoles: · • Role: CYBERARK SUPPORT ENGINEER · • Location: Mumbai &Kerala · • Qualification: Any Graduate · • Experience: 2-6 YEARS · • Working days: Rotational · Responsibilities · • Provide CyberArk expert technical services to enterprise customers · • Lead and manage the success ...
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Support and Services Engineer
3 hours ago
Inspeed Technology Finance and Services mumbai, IndiaCompany Description · We are IT Product Soultion and Services Company · Role Description · Support and Services Engineer should be Capable of Trouble shoooting End Point Devices Like Desktop , Laptop , Tablet , Printer etc . Should be aware of IT Infrastructure and should be ...
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Desktop Support Engineer
1 week ago
Allied Digital Services Limited Mumbai, IndiaHello Folks, · Greetings from Allied Digital Services · Walk-in Date & Timings- 12th April' 2024 (Friday): 10:00 AM to 5:00 PM · Walk-in Address: 15th Floor, Allied Digital Services, Nirmal Building, Barrister Rajni Patel Marg, Nariman Point, Mumbai, Maharashtra 400021 · Contact ...
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Engineer – Technical Support
3 hours ago
Qube Cinema mumbai, IndiaPosition: Engineer – Technical Support (Broadcast) Position Count: 1 Location: Mumbai, Delhi, Chennai and Hyderabad Experience : Fresher/Experience Job description: The ideal applicant for this position should have strong technical skills, be good communicator, and pay close atte ...
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Application Support Engineer
2 hours ago
Ventura mumbai, IndiaAbout the Company: · Ventura is an omnichannel trading and investment platform with a network of branches, sub-brokers and Digital Channels. Founded in 1994, the company is entering the next phase of growth by pivoting to a digital-first approach and strengthening its direct-to ...
Technical Support Engineer - Mumbai, India - Sectona
Description
The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you.
· Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products.
· Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
· Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
· Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
· Collect information and document bugs with Engineering for product issues that are impacting customers.
· Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.
· Create process or troubleshooting documentation in the support knowledge base.
Requirements
· B.Sc (CS)/ B.Sc. (IT)/ IT Diploma
· 3-4 year experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Freshers are encouraged to apply.
· Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS.
· Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred.
· Advanced troubleshooting & technical escalation management.
· Implement, Operate and provide L2 Support for PAM solutions.
· Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access.
· Ability to learn new technologies quickly.
· Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
· Ability to work independently with little direct supervision and as a part of a team.
· Ability to remain calm, composed and articulate when dealing with tough customer situations.