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    Customer Success Specialist Dream 11 - Mumbai, India - Zyvka

    Zyvka
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    Description

    JOBDESCRIPTION
    Weare looking for aspiring candidates for one of our Blended DomesticPremium CustomerService Process. This is animmediate joining opportunity to work with one of the Top ClassCustomer CareProjects inIndia.

    Role:
    Customer ServiceSpecialist

    Experience: 0.6 1Year

    Salary:2.96 LPA ( 2.4 LPAFixed)


    Location:
    Thane(Mumbai)

    Requirements:
    Excellent Verbal and Written Communications Skills inEnglish. Managing user communication viaemails/ chat and outcalls Blended Process.

    Ensuring minimum turnaround time for resolving user queries& complaints Delivering thebestinclass service in the most friendly and timelymanner Suggesting process & productimprovements based on user feedbackAssisting the team in reporting &analysis.

    Being a team player and learningfrom your peers. Should be flexible to workonshifts.

    Eligibility:
    Minimum of one year of experience workingin blended processes like email chatvoiceetc. Excellentproficiency in written and spoken EnglishKnowledge of CRM Tools.


    Additional Information:
    Rotational Shift with 1 WeekOff. 24 7 process 6Months to 1 Year Experience in BPO (Customer Service)Preferred. Should be staying close to Thane/Else easily reach Thane in 3045mins.

    CentreAddress :
    Tatwa TechnologiesLTD.803 Sunrise Business Park Rd Number16Kisan Nagar Wagle Industrial Estate ThaneWestThane Maharashtra400604

    bpo,communication,english,customerservice,chat


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