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    Assistant Manager - Chennai, India - Tata Communications

    Tata Communications
    Tata Communications Chennai, India

    Found in: Talent IN C2 - 4 days ago

    Tata Communications background
    Description

    Broad outline of the Role

  • Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

    • Purpose - Broad objective of the role

    Size and Scope of Role - No. of direct reports

    Size and Scope of Role - Total team size

    Minimum qualification & experience

  • Graduate with 4-7 years of experience

    • Management and administration of multiple flavors of Unix Operating System (RHEL, CentOS, Ubuntu, SUSE & AIX).With a minimum of 5 years of experience in Unix Technical Support. Should be willing to work 24/7 rotational shift operations when business demands.

    Other knowledge/skills

  • Middleware Competency:

    • Installation, Troubleshooting, Performance Fine tuning & Management on following Middleware systems would be a plus

    o JBOSS

    o Websphere

    o Weblogic

    o Tomcat

    Key Responsibilities

    Major Responsibilities:

  • Expertise in Linux Administration on Production Servers with performance tuning and maintenance with outstanding troubleshooting capabilities.
  • Level 3 Technical support / training to clients for resolving most critical technical issues Identifying performances bottlenecks and take adequate measures to rectify faults on huge environment.
  • OS Patch management of servers based on defined timelines.
  • Able to assist and fulfill customer escalations on Incidents and Service requests as per the SLA defined.
  • Process all Service requests via Change Management process.
  • Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
  • Coordinate cross department communications when required to assist in resolution of Incidents
  • Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialization.

    • Technical Competencies

  • Sound experience in Linux, & OS Cluster, Virtualizations.
  • Ability to work under pressure and meet tight deadlines is required.
  • Depth knowledge in ITIL Process (Incident, Change, Problem Management etc),Administering Linux Server High Availability and Disaster Recovery strategies
  • Submitting timely RCA report to the management,Should possess analytical, technical, and problem-solving skills,Sound knowledge on automation using Ansible, bash script, etc
  • Technical understanding of Hardware, Server Operating system and Networking.
  • Excellent written and verbal communication skills are required,Communicates tactfully and effectively both verbally and in writing to customers.
  • Flexibility and adaptability to new technologies as per the business demands.

    • Knowledge / Skills

    Communication Skills
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