Jobs
>
Mumbai

    Technical Support Engineer - Mumbai, India - LANDI Global

    LANDI Global
    LANDI Global Mumbai, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    About LANDI Global:

    LANDI has been a trusted name in payment and merchant solutions for 18 years, supported by a dedicated team of over 500 employees. Each year, we proudly distribute 8 million POS devices globally. Our product range includes versatile POS devices, Electronic Cash Registers, and software solutions, all designed to simplify payment processing, sales tracking, inventory management and data capture for businesses. As a reliable technology partner, our commitment is to provide superior quality products and services to our clients. Innovation lies at the heart of LANDI's operations, driving us to constantly evolve and shape the "future of commerce".

    Key Responsibilities:

    Customer Support:

    • Provide timely and effective technical support.
    • Diagnose and troubleshoot hardware and software issues, guiding customers through resolution.

    Problem Resolution:

    • Analyze, isolate, and promptly resolve technical problems with minimal disruption to customer operations.
    • Collaborate with cross-functional teams to address complex technical issues.

    Documentation:

    • Create and update technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
    • Provide input for improving product documentation based on customer interactions.

    Escalation Management:

    • Escalate unresolved issues to appropriate internal teams and ensure timely resolution.
    • Communicate clearly with customers on the status and resolution of escalated issues.

    Training and Guidance:

    • Conduct training sessions for customers on the proper use and maintenance of our payment hardware.
    • Offer guidance to customers on best practices for optimal system performance.

    Quality Assurance:

    • Participate in quality assurance activities, testing new product releases, and providing feedback to the development team.

    System Integration:

    • Own the integration of devices and software with clients' systems.
    • Coordinate internally with development team to acquire local certifications.
    • Collaborate with clients to customize integration solutions based on their infrastructure.

    Client Relationship Management

    • Proactively engage with clients to understand evolving needs and challenges.
    • Regularly assess and ensure client satisfaction, addressing concerns promptly.

    Internal Coordination

    • Act as a liaison between clients and internal stakeholders, defining and communicating client requirements.
    • Ensure effective internal communication and collaboration to meet client expectations

    Requirements:

    Educational Background:

    • Minimum 5 years of experience in technical support roles, preferably in the payment hardware industry and/or Android ecosystem.
    • Certifications in relevant technologies and platforms are a plus.

    Customer Support Skills:

    • Demonstrated ability to provide excellent customer support through various communication channels.
    • Experience in guiding customers through troubleshooting processes.

    Documentation Skills:

    • Proficient in creating and updating technical documentation, FAQs, and troubleshooting guides.
    • Experience in contributing to product documentation improvement based on customer interactions.

    Problem-Solving:

    • Strong analytical and problem-solving skills, with the ability to isolate and resolve technical issues promptly.
    • Collaborative approach to addressing complex technical problems with cross-functional teams.
    • Proven track record in diagnosing and resolving hardware and software issues.

    Training and Education:

    • Experience in conducting training sessions for clients on hardware usage, maintenance, and best practices.
    • Ability to develop training materials and resources to enhance client understanding.

    Quality Assurance:

    • Participation in quality assurance activities, including testing new product releases.
    • Providing valuable feedback to the product development team based on customer experiences.

    System Integration:

    • Proven experience in integrating hardware and software seamlessly with clients' systems.
    • Collaborative approach in customizing integration solutions based on client infrastructure.

    Client Relationship Management:

    • Demonstrated ability to proactively engage with clients, understand their needs, and ensure satisfaction.
    • Experience in addressing client concerns promptly and effectively.

    Internal Coordination

    • Previous roles involving acting as a liaison between clients and internal stakeholders.
    • Effective communication skills to ensure collaboration and meet client expectations.

    Benefits:

    • Competitive salary and performance-based bonuses.
    • Ample opportunities for career advancement and professional development.
    • Collaborate with a passionate and talented team committed to achieving outstanding results.
    • A diversified and inclusive work environment that actively champions equal opportunity.
    • Flexible hybrid work arrangements, balancing office collaboration with the convenience of working from home.
  • NTT Ltd.

    Network Support Engineer-10

    1 week ago

    NTT Ltd. Mumbai, India

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • Sapwood Ventures Pvt.

    Support Engineer-l1 Proxy

    1 week ago

    Sapwood Ventures Pvt. Mumbai, Maharashtra, India

    We are hiring for our reputed client for the following requirement: · Position · - Proxy L1 Eng. · Location · - Mumbai · **Level 1 Support** · **Qualifications Job Requirements**: · - BE/B.Tech/B.Sc/BCA or equivalent · - CCNA Sec. or Equivalent · - Overall 2-4 years experience in ...

  • Dixit Infotech Services Pvt. Ltd

    Desktop Support Engineer-l1 Tcs Starbucks

    3 days ago

    Dixit Infotech Services Pvt. Ltd Mumbai, Maharashtra, India

    Desktop Support Engineer (Semi field Job) · - Knowledge of Hardware Application Outlook 365(POS/SAP/Ticket Tool) value added · - Engineer should be of Retail industry (value added). · - Engineer should have basic Knowledge of Unix server (Value Added). · - Engineer should be able ...

  • VASMI Group

    Server Support Engineer-l2/l3

    9 hours ago

    VASMI Group Goregaon East, Mumbai, Maharashtra, India

    **Position: Server Support Engineer (L2/L3)** · **Experience: 3-8 years** · **Location: Goregaon, Mumbai** · **Notice Period: Immediate to 20 days Joiners** · **JD for Server Support L2/L3 Roles** · 1. All Windows Server End to End OS Management (Windows 2012/16/19) - Installatio ...

  • Space Matrix Design Consultants

    IT Support Engineer

    23 hours ago

    Space Matrix Design Consultants mumbai, India

    We are seeking a new IT Support Engineer for our Mumbai office. · You will be responsible to plan, implement and maintain desktops, printers, servers, voice and network infrastructure to ensure consistent performance through maximum uptime. · In brief · Should have good experi ...

  • Larsen & Toubro

    it support engineer

    22 hours ago

    Larsen & Toubro mumbai, India

    Any Degree / Diploma with proven work experience as a IT support engineer. · Knowledge of computer hardware and networking systems. · Ability to troubleshoot complex hardware and software issues. · Installing and configuring computer systems and responding to IT support reques ...

  • Space Matrix Design Consultants

    IT Support Engineer

    17 hours ago

    Space Matrix Design Consultants Mumbai, India

    We are seeking a new IT Support Engineer for our Mumbai office. · You will be responsible to plan, implement and maintain desktops, printers, servers, voice and network infrastructure to ensure consistent performance through maximum uptime. · In brief · Should have good experienc ...

  • Excis Compliance ltd

    IT support Engineer

    23 hours ago

    Excis Compliance ltd mumbai, India

    Engineershall perform the following inscopetasks: · Incidentmanagement problem management change management request fulfilmenthands and feetsupport for the below mentioned assets (not limitedto) · Endpoint Devices(e.g. Desktops/Laptop/MacBook/Notebook/Tablets/Mobiledevices) · and ...

  • Ericsson

    Support Engineer

    1 week ago

    Ericsson Mumbai, India

    Description · Join our Team · Our Outstanding Opportunity · We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You wil ...

  • Excis Compliance ltd

    IT support Engineer

    1 week ago

    Excis Compliance ltd Mumbai, India

    Job Description · Engineer shall perform the following in-scope tasks: · Incident management, problem management, change management, request fulfilment, hands and feet support for the below mentioned assets (not limited to) · Endpoint Devices (e.g., Desktops/Laptop/MacBook/Notebo ...

  • VDA Infosolutions

    Support Engineers

    17 hours ago

    VDA Infosolutions Mumbai, India

    · Desired Qualities · Excellent interpersonal skills & communication skills · Should have planning & organizing skills · Excellent problem solving and trouble shooting skills · Should handle Incidences efficiently and independently · Should find out the RCA's · Exposure working ...

  • eMudhra

    The application Support Engineers

    10 hours ago

    eMudhra Mumbai, India

    Role Description · The apllication Support Engineer s (L1 / L2) will be responsible for providing technical support and guidance to end-users. This role will require providing on-site support for one of eMudhra's major client located in Mumbai. This role involves supporting eMudh ...

  • Crest IT Consulting Pvt Ltd.

    Application Support Engineer

    4 days ago

    Crest IT Consulting Pvt Ltd. Mumbai, India

    We are currently seeking a diligent and technically proficient L1 Application Support Engineer to join our team. · The successful candidate will have a minimum of one year of experience in providing Level 1 support for software applications, with a strong foundation in SQL and W ...

  • Ventura

    Application Support Engineer

    23 hours ago

    Ventura Mumbai Metropolitan Region, India

    About the Company: · Ventura is an omnichannel trading and investment platform with a network of branches, sub-brokers and Digital Channels. Founded in 1994, the company is entering the next phase of growth by pivoting to a digital-first approach and strengthening its direct-to ...

  • Inspeed Technology Finance and Services

    Support and Services Engineer

    17 hours ago

    Inspeed Technology Finance and Services Mumbai, India

    Company Description · We are IT Product Soultion and Services Company · Role Description · Support and Services Engineer should be Capable of Trouble shoooting End Point Devices Like Desktop , Laptop , Tablet , Printer etc . · Should be aware of IT Infrastructure and should be in ...

  • Excis Compliance

    Desktop Support Engineer

    1 week ago

    Excis Compliance Mumbai, India

    Engineer shall perform the following in-scope tasks: · Incident management, problem management, change management, request fulfilment, hands and feet support for the below mentioned assets (not limited to) · Endpoint Devices (e.g., Desktops/Laptop/MacBook/Notebook/Tablets/Mobile ...

  • RAD

    Technical Support Engineer

    17 hours ago

    RAD Mumbai, India

    RAD · is a global leader for telecom access solutions. for over 40 years, RAD reliably supplies communications service providers and critical infrastructure operators in over 150 countries with best-of-breed EADs/NIDs, industrial IoT, 5G xHaul, and Operational WAN solutions. · RA ...

  • Allied Digital Services Limited

    Desktop Support Engineer

    1 week ago

    Allied Digital Services Limited Mumbai, India

    Hello Folks, · Greetings from Allied Digital Services · Walk-in Date & Timings- 12th April' 2024 (Friday): 10:00 AM to 5:00 PM · Walk-in Address: 15th Floor, Allied Digital Services, Nirmal Building, Barrister Rajni Patel Marg, Nariman Point, Mumbai, Maharashtra 400021 · Contact ...

  • Arting Digital

    Application Support Engineer

    23 hours ago

    Arting Digital Mumbai, India

    Position title : Application Support · CTC : 7 LPA · Experience : 3+ yrs- · Location : Mumbai · Work Mode : On-site · Primary skills : L1 /L2 Support into Logistics Domain ,WMS/TMS/Transport · Qualification : Any Engineering/ Computers degree · Roles and Responsibilities : · - U ...

  • Think360

    Technical Support Engineer

    17 hours ago

    Think360 Mumbai, India

    Job Summary/Objective: · We are seeking a Technical Support Engineer to become an integral part of our team. Ideal for those who excel in diverse and adaptable work settings, this position primarily focuses on: · Providing dedicated technical support, including the proactive moni ...