- Initiate and set goals for programs according to the strategic objectives of the GCC.
- Plan the programs from start to completion involving deadlines, milestones.
- Ensure contracts are fulfilled and the services and products are deployed.
- Develop or approve budgets and operations, manage the P&L.
- Devise evaluation strategies to monitor performance and determine the need for improvements, putting in best practices.
- Lead all cross functional teams involved, provide feedback, and resolve complex problems.
- Discover ways to enhance efficiency and productivity of procedures and people.
- Apply change, risk and resource management principles when needed.
- Develop strong and trusted relationship with the GCC Leaders through timely and accurate communications.
- Ensure program operations and activities adhere to legal guidelines and internal policies.
- Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. demand management (working closely with US counterparts), scope, cost, time, issue, risk, resource, communication, stakeholder management.
- Build change management processes and methodologies.
- Performs gate reviews and quality assurance reviews with business sponsors.
- Manage to the objectives and plan by thorough risk, issue and change management across both business and technology parts of the program.
- Proven experience as program / account Director.
- Thorough understanding of project / program management techniques and methods.
- Excellent Knowledge of performance evaluation techniques and key metrics.
- Outstanding knowledge of data analysis, reporting and budgeting.
- A business acumen with a strategic ability.
- Excellent organizational and leadership skills.
- An analytical mindset with great problem-solving abilities.
- Excellent communication skills.
- MBA or equivalent with 15+ years of experience.
- Experience in a GCC Setup.
- Professional service delivery experience in a multi-national organization.
- Conceptual knowledge of modern enterprise technology.
- Understanding of CSAT / NPS frameworks
-
Service Delivery Manager
Found in: Talent IN 2A C2 - 4 days ago
Black Box Bengaluru, IndiaGlobal Service Delivery based in Bangalore · Purpose of Job: · Service Delivery Manager (SDM) is a professional technical services manager responsible for co-coordinating the delivery of managed services into key enterprise customers by providing a single point of contact to th ...
-
Service Delivery Lead
Found in: Talent IN 2A C2 - 4 days ago
Taggd Bengaluru, IndiaAbout Taggd: Taggd is a digital recruitment platform that provides Ready-to-Hire talent to India Inc. Combining the power of human knowledge and data, Taggd has successfully fulfilled talent mandates of more than 100+ clients and ensured hiring managers' success for half a millio ...
-
Director - Service Delivery
Found in: Talent500 IN C2 - 5 days ago
ANSR Global Corporation Bengaluru, IndiaJob Description · Summary: · We are looking for an experienced leader for the role of Director Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for the delivery and overall success of the GCC. The goal is to ensure ...
-
Service Delivery Lead
Found in: Talent IN 2A C2 - 20 hours ago
Taggd Bengaluru, IndiaAbout Taggd: Taggd · is a digital recruitment platform that provides Ready-to-Hire talent to India Inc. Combining the power of human knowledge and data, Taggd has successfully fulfilled talent mandates of more than 100+ clients and ensured hiring managers' success for half a mill ...
-
Service Delivery Specialist
Found in: Talent IN 2A C2 - 3 days ago
NeerInfo Solutions Bengaluru, IndiaJob Description: Delivery Leader (Energy and Utilities Portfolio) · Location- PAN India · Role Overview: · Inviting applications from leaders with >20 years of relevant experience in the E&U portfolio. · The Delivery Leader will lead and manage a team responsible for delivering c ...
-
Service Delivery Manager
Found in: beBee S2 IN - 2 days ago
NTT Bangalore, India Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
Service Delivery Manager
Found in: Talent IN 2A C2 - 5 days ago
INSIGHT GLOBAL SOLUTIONS Bangalore, India permanentRequired Skills and Experience : · - Bachelors +8 years of related experience or Masters +6 years of related technical experience. · - Experience managing software engineering teams in Enterprise Applications, consumer Web or SaaS products. · - Knowledge of Agile Principles and p ...
-
Manager, Service Delivery, India
Found in: Talent IN 2A C2 - 2 days ago
ReSource Pro Bangalore Urban, IndiaJob Description: Manager, Service Delivery Manager, India · Job Title Manager, Service Delivery, · India Report to Director, Service Delivery, · India · Department Service Delivery Unit Location Bangalore, India · Purpose of the Position: · In this pivotal role, critical le ...
-
Manager, Service Delivery, India
Found in: Talent IN 2A C2 - 20 hours ago
ReSource Pro Bengaluru, IndiaJob Description: Manager, Service Delivery Manager, India · Job Title Manager, Service Delivery, · India Report to Director, Service Delivery,India · Department Service Delivery Unit Location Bangalore, India · Purpose of the Position: · In this pivotal role, critical leadership ...
-
SAP Service Delivery Manager
Found in: Talent IN 2A C2 - 1 day ago
Mount Talent Consulting Bengaluru, IndiaSAP Service Delivery Manager. · EXPERIENCE - 8 TO 16 YEARS. · Location - Only Bangalore. · Immediate Joiners. · - Act as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-v ...
-
SAP Service Delivery Consultant
Found in: Talent IN 2A C2 - 2 days ago
HRemedies Bengaluru, IndiaJob Description : · Hands-on experience with SAP Service Delivery. · - Experience required in SAP technology services (SAP ECC, SAP S/4 HANA). · - Candidate to be well versed with SAP Activate methodology. · Working knowledge of Application Management Services (AMS) and Applicat ...
-
SAP Service Delivery Lead
Found in: Talent IN 2A C2 - 4 days ago
Sam manpower services & Career LLP Bangalore, India permanentAct as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment. · - The candidate must manage all the areas of service delivery to ensure all the IT and Busine ...
-
Specialist, Service Delivery, India
Found in: Appcast Linkedin IN C2 - 17 hours ago
ReSourcePro Operational Solutions Private Limited Bengaluru, IndiaPurpose of the Position: · Processes complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity sta ...
-
Service Delivery Management Specialist
Found in: beBee S2 IN - 2 days ago
NTT Bangalore, India Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
Head - IT Infrastructure & Service Delivery
Found in: Talent IN 2A C2 - 5 days ago
Randstad India Bangalore, India permanentWhat do you drive for us : · This position is responsible to direct the company's information technology (IT) infrastructure operations, ensuring the department provides efficient and effective technical support services. · This position has frequent contact with customers, direc ...
-
Director - Service Delivery T500-11400
Found in: Talent IN 2A C2 - 20 hours ago
ANSR Bengaluru, IndiaJob DescriptionSummary:We are looking for an experienced leader for the role of Director – Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for the delivery and overall success of the GCC. The goal is to ensure ever ...
-
HR Shared Service Delivery Leader
Found in: Talent IN 2A C2 - 6 days ago
PeopleStrong Bengaluru, IndiaOversee the entire HR Shared Service Delivery · - Strong HR operations Knowledge · - Must have lead the large size team (20+ FTEs) · - HR Programme management · - HRSS Shared Service Background · - Project Management · - HR tech Implementation · - HR Governance and Control ...
-
Consultant/Principal - SAP Service Delivery
Found in: Talent IN C2 - 3 days ago
Thoucentric Bengaluru, India· Thoucentric is the Consulting arm of Xoriant, a prominent digital engineering services company with 5000+ employees. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally. · As the Consulting business of Xori ...
-
Service Delivery Analyst(Cloud Platform
Found in: beBee S2 IN - 3 days ago
FIS Global Bengaluru, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most chal ...
-
Service Delivery Analyst(Unix, SQL)
Found in: beBee S2 IN - 4 days ago
FIS Global Bengaluru, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Engineering Travel Percentage : · 10 - 15%Application support (UNIX, SQL · Are you curious, motivated, and forward-thinking? At FIS you'l ...
Director - Service Delivery T500-11400 - Bengaluru, India - ANSR
Description
Job Description
Summary:
We are looking for an experienced leader for the role of Director – Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for the delivery and overall success of the GCC. The goal is to ensure every program will be delivered successfully and add the highest possible value to the organization. The Director – Service Delivery directly interacts with ANSR's customers to help achieve their long-term success.
The Service Delivery Team focuses on collaborating with customers to help execute their GCC roadmap as commitment to the business stakeholders. As a member of this team you will participate in customer meetings, interact with client Program Office, work with stakeholders & executives, involved in joint planning sessions, present best-practices and build relationships of trust with the customer. As a Client Services Delivery leader, you will showcase the best of ANSR's products & services and influence the client adoption of our offerings. You will engage with internal Business Support teams, Consulting groups, Workspace organization in order to ensure complete and high-calibre service quality. Passion to drive customer success, highest quality of professional client interaction, influencing for growth and open & effective communication are key attributes of this team
Roles and Responsibilities include:
Requirements:
Preferred Experience and Skills: