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    Chat Support - Hyderabad, India - Call For Jobs

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    Full time
    Description

    Key Responsibilities:

    • Handling customer queries on Web Chat, E-mails and Social Media
    • Educate current and potential customers with product and service information
    • Maintain accurate customer records
    • Identify and escalate priority issues to the Team Leader and Ops Team
    • Actively participate in team meetings

    Key Performance Indicators:

    • Handle all queries in a polite, professional manner
    • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
    • Educate customers on services and processes
    • Escalate any issues to the Team Leader
    • Achieve agreed KPIs and Objectives
    • Adhere strictly to shift schedules
    • Adhere to laid down internal policies, procedures and processes
    • Work collaboratively with the team


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