- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
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Chat Process and App Support
1 day ago
Naresh I Technologies Hyderabad, Indiaonly male have to apply · company ; Naresh IT · Location : Ameerpet · salary : · **Salary**: ₹10, ₹16,000.00 per month · Schedule: · - Day shift · Ability to commute/relocate: · - Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required) · ** ...
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Chat Support Executive Remote Wfh
1 day ago
MFine Technical P Ltd Telangana, India**Responsibilities** · - Build expert, dynamic knowledge of the company's products and services · - Conduct research with available resources to satisfy customer inquiries · - Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experienc ...
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Chat Support Executive
3 days ago
Minteworld Hyderabad, India Full time, ContractCompany Overview · Established in 2017, Minteworld is a Bangalore-based software development company that caters to businesses across India. They also offer recruitment and digital marketing services, providing a comprehensive solution for growing companies. · Job Overview · Chat ...
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Email/ Chat Support
2 hours ago
2coms Hyderabad, IndiaJob Title:SPE/SME for webchat · Reporting to:Team Leader · Objectives · Email Management team is part of customer service function of Mortgage servicing. · Associates in this team, respond to customer inquiries received through emails or via fax · inboxes. Borrowers inquire ...
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Email/ Chat Support
2 hours ago
2coms Hyderabad, IndiaJob Description · Job Title:SPE/SME for webchat · Reporting to:Team Leader · Objectives · Email Management team is part of customer service function of Mortgage servicing. · Associates in this team, respond to customer inquiries received through emails or via fax · inboxes. ...
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Chat & Email support (Non Voice)
3 days ago
Se7en Tech IT Solutions Hyderabad, India Full timeNon Voice JD: · 1. Only Graduation. · 2. Minimum 1yr experience in Email & Chat. · 3. Salary 20500 NTH/Month & Gross is 25000 CTC/Month · Non Voice JD: · 1. Only Graduation. · 2. Minimum 1yr experience in Email & Chat. · 3. Salary 20500 NTH/Month & Gross is 25000 CTC/Month · Non ...
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Customer Support Executive
1 day ago
Tech Mahindra Hyderabad, India**Minimum 1 year experience in International Chat Process into Technical( Mandatory )**: · - **Excellent communication (** **Able to communicate with US natives** **)**: · - **Immediate Joiners Preferred**: · - **Should be comfortable with 5 Days Working (24*7 shifts)** · **Job T ...
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International Chat Process
3 hours ago
Cyber Fords Pvt Ltd Hyderabad, India1+ Year Experience in to International Chat Process · Basic knowledge on Sales support and Billing · Graduates/ Undergraduates · Excellent written and verbal communication · Responding to customer queries and via chat · Excellent typing skills · Looking for immediate joiners · Sh ...
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International Chat Process
3 hours ago
Cyber Fords Pvt ltd Hyderabad, India1+ Year Experience in to International Chat Process · Basic knowledge on Sales support and Billing · Graduates/ Undergraduates · Excellent written and verbal communication · Responding to customer queries and via chat · Excellent typing skills · Looking for immediate joiners · Sh ...
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Process Trainer
1 day ago
Tekpages It Solutions Private Limited Hyderabad, IndiaProcess Trainer · Internet Service Provider - Tech Support Chat · Location: Hyderabad · Qualification: Any Graduate & Above · Atleast 1 Year Experience in training New Hire Batches, preferably in Tech Support related process. · Work from Office · TP Office, DLF Cyber City, Gachib ...
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Customer Support Associate
1 day ago
Sutisoft Pvt Hyderabad, India**Responsibilities**: · - Handle chats and calls from customers, and prospective customers. · - Provide a quick and effective solution to the issue reported. · - Answer all the queries including necessary details. · - Escalate unresolved issues and technical flaws to the concerne ...
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Customer Care Executive
3 hours ago
Cloudray Tech Pvt. Ltd Hyderabad, IndiaUS based chat process. · Requirements: · - Exceptional English written skills. · - Good typing speed 40 (wpm). · - Flexible to work in any shift. · - 12 hrs shift with 1 weekly off (rotational) · **Salary**: ₹8, ₹23,763.17 per month · **Benefits**: · - Health insurance · Schedule ...
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Desktop Support L1
1 day ago
Iron Systems Hyderabad, India**Date Posted**: · - 8/27/2023 · **Job Function**: · - IT Support · **Location**: · - Hyderabad - IND · **Offered Salary**: · - Competitive · - Strong knowledge of iMac device · - Diagnostic services · - Scan and defragment disk drives · - Update virus definitions, scan for spywa ...
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Supervisory Control Associate
1 day ago
Wells Fargo Hyderabad, Telangana, India**About this role**: · Wells Fargo is seeking a Supervisory Control Associate... · - Be part of the Front-Line Market conduct and supervision team and responsible for analysis of e-communications alerts to identify unusual activity and potential market conduct issues. As part of ...
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Real Time Agent
1 day ago
Tekpages It Solutions Private Limited Hyderabad, IndiaReal Time Agent (RTA) · Internet Service Provider - Tech Support Chat · Location: Hyderabad · Qualification: Any Graduate & Above · Maintaining, managing, and updating performance database, Publishing all performance dashboards to stakeholders, Analyze data and make recommendatio ...
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Customer Service Associate
1 day ago
IntouchCX Hyderabad, India**About the Job**:Are you a customer service professional with an interest in technology? If so, this could be the role for you We are looking for a self-motivated individual with an excellent technical background. Our Technical Support Associates will provide Multi-level assista ...
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Global IT Service Desk Agent
1 day ago
Hitachi Vantara Corporation Hyderabad, India**Job Overview**: · The IT Service Desk Specialist's role is to provide professional, courteous, effective, and advanced technical support and customer service to all internal employees. At a high level, this includes receiving, prioritizing, documenting and resolving/escalating ...
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Up4g Km, Adoption and Translation Expert
1 day ago
Novartis Hyderabad, India5000+ That's how many people the curious and inspiring team you will lead supports. · - Join us as and you will be part of one of the largest, most complex and impactful organizations which is touching every part of our business. · - Your key responsibilities: · - Your responsibi ...
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Virtual Medical Scribe
1 day ago
Cognizant Technology Solutions Hyderabad, India**MEDICAL SCRIBE**: · There is a growing demand for medical scribes, and for good reason. They help with the efficiency and · accuracy of data and records of patients. It is a vast growing process in India, many of the companies are · acquiring this process on a large scale. With ...
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Service Desk L1 Technician
1 day ago
Milestone Technologies, Inc. Hyderabad, Telangana, India**Company Overview**: · Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Mil ...
Chat Support - Hyderabad, India - Call For Jobs
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Key Responsibilities:
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