- Position Title: Software Support Engineer (L2)
- Job Location: Pune, Bhopal (Currently remote)
- Experience: 4+ years of relevant experience
- Preferred Industry
- IT-Software, Software Services.
- Best in Industry Salaries (we run market surveys regularly)
- Periodic Performance Bonuses
- Hybrid Work culture
- Equal Opportunities
- Health Insurance and Personal Accident Insurance
- Gym Memberships
- Certification Reimbursement Programs
- US Based Projects
- Opportunities of US / Onsite Visits
- Quarterly Evaluation and Appraisal Mechanism
- Interface directly with USA clients, demonstrating excellent communication skills and a customerfocused approach.
- Respond promptly to client inquiries via email, phone, or ticketing system.
- Handle escalated technical issues from Level 1 support, performing indepth analysis and troubleshooting.
- Utilize log analysis and other diagnostic tools to identify and resolve software issues promptly.
- Manage tickets efficiently, adhering to SLAs (Service Level Agreements) and ensuring timely resolution of client issues.
- Maintain detailed records of all support activities and resolutions.
- Demonstrate a solid understanding of product lifecycles and versioning, contributing insights for continuous improvement.
- Serve as the primary technical liaison between clients and the development team, conveying issues and insights effectively.
- Collaborate with the development team to address complex technical issues and implement solutions.
- Develop comprehensive test cases, including aptitude tests and email writing exercises, to ensure product quality.
- Execute tests and analyze results to validate software functionality and performance.
- Proficient in shell scripting for automation tasks and system administration.
- Experience with stored procedures and job scheduling for database management.
- Strong understanding of software development processes and methodologies.
- Excellent communication skills, with the ability to interact professionally with USA clients.
- Solid technical background with expertise in log analysis, troubleshooting, and issue resolution.
- Experience in handling and prioritizing tickets, adhering to SLAs.
- Strong understanding of software development lifecycles and product management principles.
- Proficiency in shell scripting, stored procedures, and job scheduling.
- Ability to create and execute comprehensive test plans.
- Bachelor's degree in Computer Science, Engineering, or related field preferred.
- Prior experience in a similar L2 support role for the USA market is highly desirable.
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L2 Software Support Engineer - Pune/Bhopal/MP, India - V Group Consultancy Services Pvt Ltd
5 hours ago
Description
About V Group:
V Group Inc., an IT-based solution entity based out of New Jersey.
With multiple offshore sites (Pune and Bhopal) in India.
With offerings ranging from IT infrastructure to Product development, V Group Inc provides a compliant service in numerous industry sectors while maintaining structure, stability, and core values.
Current business groups include e-commerce, Digital, Professional services, IT projects, and Products.Join our team of innovative technical and business-savvy people; with a passion for creating solutions
When you join @V Group you're joining a company that values career development, collaboration, innovation, and inclusiveness.
We want employees to feel proud about being part of a company that is committed to doing the right thing.
You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs.JOB SUMMARY:
Please Note:
We are looking for candidate with Immediate availability those who can join us within a week.
PERKS & BENEFITS:
Job Description:
We are seeking a talented L2 Software Support Engineer to join our dynamic team and provide exceptional support for our products targeting the USA market.
Key Responsibilities:
Client Communication:
Technical Support:
Ticket Management:
Product Lifecycle Knowledge:
Collaboration:
Test Creation and Execution:
Technical Skills:
Required Skills and Qualifications:
