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Visakhapatnam

    Guest Relations Executive - visakhapatnam, India - Accor

    Accor
    Accor visakhapatnam, India

    1 day ago

    Accor background
    Full time
    Description

    Company Description
    Job Description
  • Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms, visitors.
  • Maintain high standards of customer services at the reception desk so that customers' expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Communicate with Duty Manager on all matters regarding guest services & hotel operations
  • Ensure documentation of all guest related issues using the logbook
  • Sign media and supervise shift handover procedures
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
  • Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently
  • Assist Guest Relations in greeting, rooming, and sending off guests
  • Inspect front of house and back of house regularly for cleanliness and orderliness
  • Ensure that front line staff complies with marketing techniques and maximizes sales
  • Check billing instructions, monitor guest credit and act upon any discrepancies
  • To maintain Front Office log book and shift reports.
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
    • Additional Information

    Your team and working environment:
    In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
    Note: Customization may be included for any specific local or legislative requirements, such as work permits
    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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