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    Customer Service Representative - Chennai, India - HCLTech

    HCLTech
    HCLTech background
    Technology / Internet
    Description

    Greetings

    Walk-In Drive for Customer Service Representative - HCLTech

    Profile - International Semi -Voice, customer service for Supply chain management.

    HCL Tech Hiring for Semi-Process - 22nd & 23rd April 2024 Walk in directly.

    Designation: Customer Care Representative for Fresher's

    Any Grad/UG can apply (No Current Batch Regular Students / No Law Graduate)

    Interview Location: - HCL Technologies: - HCL Tech Gate 1, Tower 3 Ground floor Cafe 1, Elcot Sez, Sholinganallur, Chennai –

    Work Location: Chennai, Sholinganallur,

    Shift: 3am to 1pm

    Two Way Cabs Available

    Performance Bonus: Yes

    Walk-in Date - 22nd & 23rd April 2024

    Timing- 10.30am - 4pm

    Job Description - Customer Service Executive

    Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US & UK customers.

    Work Experience & Qualification criteria:

    • Excellent communication skills - both verbal and written - with a professional telephone etiquette
    • Helpful, empathetic, and enthusiastic about customer service
    • Freshers

    Job Description

    • Answer all inbound queries as per call flow procedure.
    • Adherence to process to ensure high quality and customer service.
    • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
    • Break schedule adherence.
    • Involvement in motivational activities, implementing feedback given during monitoring sessions.
    • Updating various logs like escalation log, complaint tracker etc.
    • Ensuring data security - proprietary data of customers

    Contact Person : Dhivakar S HR

    Mail:

    Regards,

    HR - TAG | HCLTech



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