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- Helpful, empathetic, and enthusiastic about customer service
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- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers
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Customer Service Representative - Chennai, India - HCLTech
Description
Greetings
Walk-In Drive for Customer Service Representative - HCLTech
Profile - International Semi -Voice, customer service for Supply chain management.
HCL Tech Hiring for Semi-Process - 22nd & 23rd April 2024 Walk in directly.
Designation: Customer Care Representative for Fresher's
Any Grad/UG can apply (No Current Batch Regular Students / No Law Graduate)
Interview Location: - HCL Technologies: - HCL Tech Gate 1, Tower 3 Ground floor Cafe 1, Elcot Sez, Sholinganallur, Chennai –
Work Location: Chennai, Sholinganallur,
Shift: 3am to 1pm
Two Way Cabs Available
Performance Bonus: Yes
Walk-in Date - 22nd & 23rd April 2024
Timing- 10.30am - 4pm
Job Description - Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US & UK customers.
Work Experience & Qualification criteria:
Job Description
Contact Person : Dhivakar S HR
Mail:
Regards,
HR - TAG | HCLTech