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    Customer Relationship Executive - Chennai, India - Cynosure Corporate Solutions

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    Description
    Roles and Responsibilities:
    • Maintain a deep understanding of the company products and services to provide accurate information and solutions to customers.
    • Aim for high Customer Satisfaction Scores by identifying and addressing customer needs swiftly, ensuring minimal turnaround time.
    • Engage with customers before and after sales via various channels (calls, emails, social media, etc.) to address queries, complaints, and feedback efficiently.
    • Coordinate with the factory team to resolve issues promptly and discuss dispatch statuses, ensuring smooth operations and customer satisfaction.
    • Send review requests and manage responses on platforms like Amazon Seller Central and Shopify Yoto, leveraging customer feedback for continuous improvement.
    • Utilize CRM systems to track customer interactions, schedule follow-ups, and analyze data to identify improvement areas or sales opportunities.
    • Collaborate closely with sales and marketing teams to maintain a consistent and high-quality customer experience.

    Requirements

    Required Skills:
    • Customer-focused personality, dedicated to offering exceptional service.
    • Excellent interpersonal skills to establish and maintain rapport with customers and colleagues.
    • Proficient in handling consumer complaints, with experience in cold calling and email communication.
    • Strong communication skills in English & Hindi / English & Tamil.
    • Expertise in sales conversion techniques to maximize revenue opportunities.
    • Proven experience in a customer service role, preferably in a similar industry.
    • Familiarity with CRM software and practices.
    • Any other language would be considered a plus.


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