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    International Process - Kolkata, India - 2coms

    2coms
    2coms Kolkata, India

    Found in: Talent IN C2 - 3 days ago

    2coms background
    Description
    Greetings
    ExcellentOpportunity for voice process leading MNC Apply NowKolkata.

    Designation:CustomerSupport

    Location:Kolkata
    InterviewMode:Online
    Shift:NightShift
    WeekOff: 2 Daysrotational

    Responsibilities:
    • Theprimaryjobofacustomerservicerepresentative is toaddresscustomerissues and resolve them in atimely and efficient manner.
    • Supportreps interactwithcustomerson a variety of channels suchas phone email and socialmedia
    • Andensure that all validcustomerconcerns are being dealt withimmediately.


    Requirements



    Requirements

    Candidateshould have:

    • GoodCommunication skillstakecalls Over Phone which involves working in different timezones
    • Takecalls from Global clients and initiate the right response to thempositively and professionallyflexibleto work inshifts.
    • ExcellentEnglish both verbal and written communicationskills
    • Knowledgeof customer service principles andpractices
    • Goodtechnicalknowledge

    Qualification:Undergraduate/ Graduate with 2yr experience candidates can attendinterviews.

    Benefits

    PFESI Incentives Cab facilities Traningfacilites

    Opportunityto move laterally within the organization through IJP for variousother roles and business units whichexist.



    Good Communication skills Take calls Over Phone which involvesworking in different time zones Take calls from Global clients andinitiate the right response to them, positively and professionally.Flexible to work in shifts. Excellent English - both verbal andwritten communication skills Knowledge of customer serviceprinciples and practices Good technical knowledge

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