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    Application Support Specialist - Mumbai, India - Cortex Consulting Pvt. Ltd.

    Cortex Consulting Pvt. Ltd.
    Cortex Consulting Pvt. Ltd. Mumbai, India

    2 weeks ago

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    Description

    About the Role :
    We are seeking a motivated and results-oriented Application Support Specialist to join our growing team.

    In this role, you will play a vital role in providing comprehensive L1 and L2 support for our business-critical applications built on Azure, SQL Server, and .

    NET.

    Your strong technical skills, combined with your excellent problem-solving abilities, will be essential for diagnosing and resolving application issues efficiently.


    Responsibilities :

    • Provide firstline (L1) and secondline (L2) technical support to application users, diagnosing and resolving a wide range of technical issues.
    • Escalate complex issues to development teams when necessary.
    • Document incidents, resolutions, and knowledge base articles to ensure efficient problemsolving for future occurrences.
    • Monitor application performance and proactively identify potential issues.
    • Perform basic root cause analysis to identify the source of application problems.
    • Collaborate with development teams to understand system functionalities and troubleshoot issues effectively.
    • Stay uptodate with the latest advancements in Azure, SQL Server, and .NET technologies.
    • Maintain a positive and professional demeanor while interacting with users.
    • Adhere to established IT support policies and procedures.

    Qualifications :

    • 3+ years of experience in application support or a related technical role.
    • Strong understanding of cloud computing concepts, particularly Microsoft Azure.
    • Proficiency in SQL Server administration and troubleshooting.
    • Solid knowledge of . NET development framework (e.g., ASP.NET, .NET Core).
    • Experience with ticketing systems and incident management processes.
    • Excellent problemsolving and analytical skills.
    • Strong communication and interpersonal skills to effectively interact with users and technical teams.
    • Ability to work independently and as part of a team.
    • Excellent written and verbal communication skills.
    )
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